Tenders Are Invited For Software Supply Services - Implementation And Maintenance Of A Knowledge Platform For The Contact Center, The Reception Staff And Mail Room (City Of Mechelen) (3+7X1)
Tenders Are Invited For Software Supply Services - Implementation And Maintenance Of A Knowledge Platform For The Contact Center, The Reception Staff And Mail Room (City Of Mechelen) (3+7X1)
Software Supply Services - Implementation And Maintenance Of A Knowledge Platform For The Contact Center, The Reception Staff And Mail Room (City Of Mechelen) (3+7X1). The City Of Mechelen Wants To Offer Its Citizens As Quickly And As Well As Possible Support With Questions. The 1St Line Is Very Important Here. The Objective Is To Answer 80% Of The Questions In 1St Line, Both By Telephone And At The Reception. To This End, We Wish To Set Up A Knowledge Portal For The Internal Employees Of All Existing Products (Internal And External) Of The City And The Social House. In The First Instance, This Application Is Used By The Following Teams: Front Office And Civil Affairs Department - Team Front Office: Contact Center Reception Staff House Of The Mechelaar Reception Counter Staff Social House Postkamer For The Knowledge Portal, The Functional Requirements Are Aimed At Making Information, Managing Knowledge, And Offering A Platform For Interaction Between Civilians And The Government.
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