Tenders Are Invited For Purchase Of The Manufacturers Technical Support For The San And Ibm Tape Library Switches, Divided Into Parts.

Part I Includes The Purchase Of The Manufacturers Technical Support Services For The Ibm San Switches Owned By The Employer. The Technical Support Service Of The San Network Switches Should Be Provided In The 365X7x24 Standard, Including: • The Possibility Of Reporting A Problem In 24 Hours A Day 7 Days A Week To The Manufacturer Or Authorized Manufacturers Service, • Repair Of Equipment At The Ordering Partys Headquarters In The Event Of Equipment Failure Should Take Place Within 24 Hours Of The Application, • Direct Access To The Technical Help Center Producer For 24 Hours. A Day, Enabling Direct, Independent Opening Of Service Applications By The Employer At The Manufacturers Technical Support Center Without A Limit On The Number Of Queries, • The Service Should Provide At Least Access To The Latest Equipment Software Of Devices, The Ability To Download The Latest Software From The Manufacturers Website, • Repair Of The Damaged Device At The Installation Site (On-Site). By 1.12.2027, The Service Will Be Launched Within 7 Days From The Date Of Signing The Contract.