Quotation are invited for AMC AV Systems for Exhibit Equipment SIC. ANNUAL MAINTENANCE CONTRACT FOR EXHIBIT EQUIPMENT AS PER DEWASPECIFICATION DEWA-CONFIDENTIALANNUAL MAINTENANCE CONTRACT FOR EXHIBIT EQUIPMENTLOCATION: SOLAR INNOVATION CENTER, DUBAI ELECTRICITY AND WATER AUTHORITY(DEWA)GENERAL REQUIREMENTS# ALL PARTIES SHALL VISIT THE SITE PRIOR TO QUOTING, TO FAMILIARIZETHEMSELVES WITH THE SYSTEM#S CURRENT STATE, THE EXHIBIT EQUIPMENT,OPERATIONAL ENVIRONMENT, AND ASSESS THE SCOPE OF WORK IN TERMS OF LABORAND MATERIALS.# THE CONTRACTOR MUST HAVE A MINIMUM OF 5 YEARS# EXPERIENCE INMAINTAINI NG SIMILAR AV SYSTEMS AND EXHIBIT EQUIPMENT.# THE CONTRACT SHALL BE SEMI-COMPREHENSIVE AND VALID FOR TWELVE (12)MONTHS FROM THE AWAR D DATE.# ALL AMC WORKS MUST COMPLY WITH DEWA#S ENERGY MANAGEMENT SYSTEM (ENMS)AND RELEVANT HEALTH AND SAFETY POLICIES.SCOPE OF WORKP REVENTIVE MAINTENANCE# FOUR (4) SCHEDULED PREVENTIVE MAINTENANCE VISITS PER YEAR (QUARTERLY).# PREVENTIVE, PREDICTIVE, AND CORRECTIV E MAINTENANCE SHALL BE AS PERMANUFACTURER RECOMMENDATIONS AND UNDER THE SUPERVISION OF TWO QUALIFIEDENGINEERS AND TWO TECHNICIANS.# MAINTENANCE TO BE CARRIED OUT ONLY IN THE PRESENCE OF THE SICOPERATIONS AND DEWA CIVIL TEAM.# UNLIMITED EMERGENCY RESPONSE VISITS IN CLUDED#RESPONSE TIME TO BEWITHIN 1 HOUR OF FAULT/ALARM.# MAINTENANCE TASKS SHALL INCLUDE BUT ARE NOT LIMITED TO: O DETAILEDINSPECTION OF EACH EXHIBIT ITEM.O CHECKING OF POWER/CONTROL FUSES, INTERNAL VOLTAGES, ALARMS, AND SYSTEMFAULTS.O DEEP INTERIOR CLEANING OF TH E EQUIPMENT.O ENVIRONMENTAL CONDITION MONITORING AND REPORTING.O PERIODIC LAMP HOUR TRACKING FOR PROJECTORS AND LAMP REPLACEMENTS AS NEEDED.O FULL OPERATIONAL TEST AFTER MAINTENANCE.O BACKUP AND SOFTWARE UPDATES WHERE APPLICABLE.# SUBMIT A DETAILED SERVICE REPORT P ER UNIT PER VISIT INCLUDING CURRENTSTATUS, PARAMETERS, FINDINGS, AND RECOMMENDATIONS.# PROVIDE RECOMMENDATIONS FOR TECHNOLOGY UPGRAD ES.CORRECTIVE MAINTENANCE & BREAKDOWN RESPONSE# UNLIMITED CALLOUTS FOR BREAKDOWNS OR FAULTS#RESPONSE TIME WITHIN 1HOUR, 24/7 , 365 D AYS.# CONTRACTOR MUST IMMEDIATELY REPORT ANY NON-FUNCTIONAL OR DAMAGEDCOMPONENTS.# CONSUMABLES (E.G. LAMPS, FILTERS, FUSES) ARE INCL UDED; OTHER SPAREPARTS ARE EXCLUDED.DEWA-CONFIDENTIAL# SUBMIT QUOTES FOR ANY NON-INCLUDED PART REPLACEMENTS.# SUBMIT BILL OF MATERIA LS FOR REQUIRED SPARE PARTS WITH UNIT PRICES ANDLEAD TIME.# MAINTAIN A STOCK OF CONSUMABLES AND CRITICAL SPARES TO AVOID DOWNTIME.TE CHNICAL & MANPOWER REQUIREMENTS# ONE ON-SITE AV ENGINEER SHALL BE STATIONED AT SIC FULL-TIME DURINGWORKING HOURS.# CONTRACTOR MUST D EMONSTRATE PROFICIENCY IN BOTH HARDWARE AND BACKENDSOFTWARE USED IN EXHIBIT SYSTEMS.# CONTRACTOR TO PROVIDE QUALIFIED PERSONNEL FAMI LIAR WITH SYSTEMS SUCHAS: O AV CONTROLLERSO MEDIA SERVERSO DISPLAY SYSTEMS (LED, LCD, PLANAR)O PROJECTORS (CHRISTIE)O AUDIO SYSTEMS AND AMPLIFIERSO CONTROL SYSTEMS (CRESTRON, PIXILAB, WATCHOUT)O CUSTOM EXHIBIT SOFTWARE INTEGRATIONEQUIPMENT COVERED1. EQUIPMENT DETA ILS:AUDITORIUM# PROJECTOR -CHRISTIE BB.1 (BOXER 4K30) (2NOS.)# CHRISTIE ROADSTER HD20K-J (1NO)# TURBOSOUND NUQ102, 2-WAY 10 FULL RANGE LOUDSPEAKER (8 NOS.)# TURBOSOUND DUBLIN TCX15, 15 TWO-WAY LOUDSPEAKER (BLACK) (8 NOS.)# TURBOSOUND NUQ82, 2-WAY 8 LOW FREQUENC Y FULL-RANGE LOUDSPEAKER (12NOS.)# POWERSOFT OTTOCANILI 1204; 1,280 W OUTPUT POWER OVER 8 AMPLIFIERCHANNELS# POWERSOFT OTTOCANILI 8K 4, 8,000 W AT 4# (2NOS.)# POWERSOFT OTTOCANILI 12K4, 12,000 W AT 4# (3 NOS.)# POWERSOFT OTTOCANILI 4K4, 4,000 W AT 4# (3 NOS.)STAGE LIGHTS:# VISION PRO LIGHTNING VPC200 WW 0-1528 (4 NOS.)# -VISION PRO LIGHTNING VPC200 WW-2045 (4 NOS.)# -VISION PRO LIGHTNING XS4 CM Y (8NOS.)# -VISION PRO LIGHTNING XWASH 1200 (6NOS.)CONTROL ROOM:# WATCHOUT MEDIA SERVERS FOR EXHIBITS (AUDITORIUM, EX-1, EX-12)DEWACONFIDENTIAL# SYMETRIX SYSNET 12X8 RADIUS (2 NOS.) # DSP AUDIO SYSTEM# QUADCORE SOLID STATE CONTROL # DMX CONTROLLER# MCTRL600 # LED DISPLAY CONTROLLER (2 NOS.)# CRESTRON CP3 # SYSTEM CONTROLLER# PIXILAB BLOCKS # SYSTEM CONTROL SERVER# CROWN AMPLIFIERBGM CONTROL LER (4 NOS)# BLU-806 DA # DSP BGM CONTROLLER (1 NOS)# BLU-326 DA _DSP BGM CONTROLLER (2 NOS)2) EXHIBIT 3 VIP MAJLIS DIGITAL ENERGY (DUBAI ENERGY)# PROJECTOR -CHRISTIE BOXER 2K20# EXHIBIT MEDIA SERVER3) AUDITORIUM & VIP MAJLIS DIGITAL ENERGY# 1 SET OF LAMP FOR BE LOW PROJECTOR# CHRISTIE BB.1 (BOXER 4K30) (2NOS.)# CHRISTIE ROADSTER HD20K-J (1 NOS)# CHRISTIE BOXER 2K20 (1 NO)4) EXHIBIT 1 MEDIA WALL# P3.9 LED SCREEN,1000 X 250 MM (152 NOS.)5) EXHIBIT 4 KEY MILESTONE OF DEWA# SAMSUNG UD46 LCD PANEL (18 NOS.)# WATCHOUT MEDI A SERVER# PLANAR DISPLAYS (3 NOS)6) EXHIBIT 10 & 11 #HISTORY OF DEWA AND ELECTRICITY# INTEL NUC PC (6 NOS)# PLANAR DISPLAYS (3 NOS)7 ) EXHIBIT 12 WATER FACILITIES# LED PANEL, 1.25M X 0.75M ; 128X384PIX-ELS (6NOS.)# MEDIA SERVER.8) EXHIBIT 13 OPTICAL ZONE# REFRACT ION OF LIGHT, AUDRONO SYSTEM WITH STEPPER MOTOR# LED PANEL, 6M X 0.75M ; 1920X240PIXELS# MEDIA SERVER9) EXHIBIT 15 SOLAR INTERACTIVE FLOOR# LED FLOOR PANEL, 50X50 P7.8 FLOOR (56 NOS)# LED COLUMN PANELS BMI PLUS P3.1,2.5MX0.5+0.5 (5 COLUMNS)# MEDIA SERVER10) EXHIBI T 23 RENEWABLE DEVELOPMENTS & INITIATIVES# SAMSUNG UD46 LCD PANEL (9 NOS.)# DATAPATH FX4 DISPLAY CONTROLLER # DISPLAY C(4 NOS.)DEW A-CONFIDENTIAL11) EXHIBIT 24 SMART DUBAI# LED VIDEO WALL PANEL; 2.5M X 4.0M, 1536X969 PIXEL# MEDIA SERVER12) EXHIBIT 29 SUSTAINAB LE BUILDINGS# LED PANEL; 2MX0.75M ; 288X768PIXELS# 32 IN PLANAR INTERACTIVE SCREEN# MEDIA SERVER13) MUSEUM INTERACTIVE SCREEN# INTE RACTIVE SCREEN (4 NOS)# MEDIA SERVER (2 NOS)14) SMART CAMERA STATIONS# DISPLAY SCREEN (3 NOS)# CONTROLLER PC (3 NOS)15) SOCIAL MEDIA WALL# DISPLAY SCREEN (1 NOS)# CONTROLLER PC (1 NOS)16) PV PANEL INSPECTOR# INTERACTIVE DISPLAY SCREEN (2 NOS)# CONTROLLER PC (1 NOS )17) INTERACTIVE TABLE# INTERACTIVE DISPLAY SCREEN (1 NOS)# CONTROLLER PC (1 NOS)18) DIGITAL GUEST BOOK# INTERACTIVE DISPLAY SCREEN (1 NOS)# CONTROLLER PC (1 NOS)19) SOLAR GAMING STATIONS# INTERACTIVE DISPLAY SCREEN (2 NOS)# CONTROLLER PC (2 NOS)20. SIC VR EXPERIE NCE21. DIGITAL LED WALLDELIVERABLES AND REPORTING:THE CONTRACTOR MUST MAINTAIN A DEDICATED SHARED FOLDER ON MICROSOFT 365FOR SUBMITT ING ALL REPORTS AND DOCUMENTS.THE FOLDER SHALL BE STRUCTURED AS FOLLOWS:DEWA-CONFIDENTIAL# GENERAL REPORTS: DAILY ATTENDANCE, MAINTE NANCE LOGS, ISSUE TRACKERS,AND INCIDENT REPORTS, BREAKDOWN CORRECTIVE MAINTENANCE REPORTS, INVOICEDOCUMENTS, ATTENDANCE LOGS FOR ALL VISITS.# UPGRADE RECOMMENDATIONS (IF APPLICABLE)# PPM ACTIVITY TRACKER, PPM PLAN SLA COMPLIANCE REPORTS, PLANNED VS.ACTUAL MAINTENA NCE ACTIVITIES.# UPDATED ASSET LIST & CRITICAL SPARE PARTS INVENTORY: ENSURING PARTSAVAILABILITY. LIST OF CONSUMABLES AND SPARES (WI TH PART NUMBERS AND LEADTIMES)# CONTRACTOR QUARTERLY AND REPORTS, BREAKDOWN CORRECTIVE MAINTENANCEREPORTS# DEWA APPROVED MAINTENANCE REPORTS.# SOPS AND EOPS. THE CONTRACTOR MUST MAINTAIN EOP AND SOP AT SITE.# ESCALATION MATRIX.# UPDATES ON SPARE PARTS & CONSUMABLE S AVAILABILITY.# PROOF OF STAFF TRAINING AND CERTIFICATION, COMPLIANCE STATEMENT &SLA.# SYSTEM LIFE CYCLE MANAGEMENT RECORDS. A LIFE SPAN-BASED REPLACEMENTPLAN SHALL BE SUBMITTED TO DEWA FOR REVIEW.# ANNUAL HEALTH ASSESSMENT REPORT OF THE FULL SYSTEM. A DETAILED R EPORTAT THE END OF EACH YEAR SUMMARIZING ALL ACTIVITIES, EQUIPMENT CONDITIONINCLUDING DEFECTS SNAGS BEFORE CONTRACT EXPIRY, AND SUGG ESTEDIMPROVEMENTS.SPECIAL CONDITIONS# CONTRACTOR MUST ENSURE AVAILABILITY OF GENUINE SPARE PARTS WITH PRIORDEWA APPROVAL.# MAINTENAN CE LOGS SHALL BE UPDATED REGULARLY AND SHARED IN SOFT ANDHARD COPIES.# ALL REPORTS MUST BE SUBMITTED WITHIN 48 HOURS OF SERVICE.# MA INTENANCE SHOULD NOT INTERFERE WITH SCHEDULED SIC ACTIVITIES ORVISITOR PROGRAMS.PAYMENT TERMS# PAYMENTS SHALL BE MADE QUARTERLY AFTER EACH PREVENTIVE MAINTENANCE ANDSUBMISSION OF COMPLETE REPORTS, DULY SIGNED BY DEWA REPRESENTATIVES.# BREAKDOWN CALLS AND CORRECTIV E ACTIONS ARE INCLUDED IN THE QUARTERLYRATE Qty: 4 AMC AV Systems for Exhibit Equipment SIC for more information please contact : M.Arif Mushtaq / 552239059 Site Visit Date <(>&<)> Time : 15/05/2025 / Payment Terms : Quarterly STANDARD TERMS & CONDITIONS 1) Prices should be DDP delivery duty paid at DEWA stores. 2) Quotation to be submitted only in local currency U.A.E Dirhams 3) DEWA Standard payment terms is 30 days credit from the date of acceptance of material 4) No DEWA staff or his or her relatives up to third degree should have ownership or partnership in your company, and your participation in DEWA tenders / RFQs should not constitute a Conflict or perceived Conflict of Interest. Supplier Registration: https://srm.dewa.gov.ae/irj/portal/anonymous/regis Tender Link : https://srm.dewa.gov.ae/sap/opu/odata/sap/ZSRM_RFX_REG_BID_SRV/AttachmentSet(2332501221)/$value
