Tenders Are Invited For Computer Facilities Management Services – It-Partner

Computer Facilities Management Services – It-Partner. The Client Is Looking For A Comprehensive Supplier That Takes Full Responsibility For The Authoritys It Environment - From User -Related Support To The Safe Operation Of Infrastructure And Cloud Services. Delivery Includes The Following Six Service Areas: 1. Servicesk & Support - First Lines Contact (Weekdays 08-17) Including Incident And Case Management. 2. Infrastructure & Networks - Operation, Monitoring And Security Protection Of Data Centers, Networks, Firewalls, Vpn And Wireless Networks. 3. Backup & Recovery - Daily Backup Of Microsoft 365 And Local Systems With Geographical Redundancy. 4. Clients & Licenses - Life Cycle Management Of Windows/Macos Workplaces Via Intune/Mdm And Optimized License Management. 5. System Management & Business Support - Operation And Support For Microsoft 365, Zoom, Printix, Ssc Services And More. 6. Information & It Security - Compliance With Msbfs 2020: 6-8, Gdpr And Iso 27001, Including Logging, Patching And Incident Response.