Tenders Are Invited For Provision Of Interactive Voice Response System (Ivrs) To The Ministry Of Home Affairs (Mha)

Provision Of Interactive Voice Response System (Ivrs) To The Ministry Of Home Affairs (Mha) . Start-Up Cost For Provision Of An Ivrs (In English) To Receive And Manage All Calls Channeled From The Mha Main Line 6478 7010, Proposal And Development Of Call Tree (Based On Annexes A And A1 Of Section Iii), Provision Of Text-To-Speech To Record The Script For The Ivrs Call Tree, Monthly Subscription Fee For The Provision Of An Ivrs To Channel All Calls From The Mha Main Line 6478 7010 (Year 1 And Year 2), Provision Of Monthly Report (By The 3Rd Of The Subsequent Month) On The Calls Managed By The Ivrs. (Year 1 And Year 2), Provision Of One Voicemail Line (Year 1 And Year 2), Provision Of Ivrs In Each Of The Additional Languages (I.E. Mandarin, Bahasa Melayu, Tamil) (Year 1 And Year 2), Monthly Subscription Fee For The Provision Of An Ivrs (In English) To Channel All Calls From The General Enquiry Line 6478 7010 (Year 3 And Year 4), Provision Of Monthly Report (By The 3Rd Of The Subsequent Month) On The Number Of Calls Managed By The Ivrs. (Year 3 And Year 4), Provision Of One Voicemail Line (Year 3 And Year 4)