Tenders Are Invited For Dedicated-Business Telephone Network Services – Call Center Reha 2025-37

Dedicated-Business Telephone Network Services – Call Center Reha 2025-37. The Relevant Callers Are Insured Persons, Entrepreneurs And Employees Of The Bgw Member Companies. A.) The Course Of Call Centers Is As Follows: 1) Acceptance Of The Call. 2) If Necessary, Acceptance Of The Complaint And Calm Down The Applied Callers According To General Communication And De-Escalation Rules. 3) Recording And Technical Sorting Of The Concern/Questions. Non -Specialist Concerns, E.G. B. Recognize Questions About The Contribution Or Prevention And Refer To Other Contact Options (E.G. Further Enclosure Or Service Numbers Of The Bgw). 4) Conducting The General Information Through Needs -Based Answering And Sufficient Information According To General Communication Rules. 5) If Necessary, Further Forward And In-Depth Concerns Or Questions (Including Operating And Personal Data) To The Client. The Call Center Can Be Reached For The Callers Monday To Thursday From 7:30 A.M. To 4:00 P.M. And Fridays 07: 30-14: 00. During This Time, The Incoming Calls Are To Be Accepted And Discussed Or Processed By Phone After The Aforementioned Telephone Specialist Advisory Process. Stark Frequented Times, Such As During The Lunchtime 12 Noon To 1.30 P.M. And For Separate Actions, Are Covered Or Supported. Outside Of The Aforementioned Times, A Band Announcement Coordinated With The Client Must Be Used And Switched. B.) For The Call Center And Its Interfaces To The Client, The Contractor Must Be Made Regularly (It) Technical Adjustments.