Tenders are invited for Business Analyst - Design and Development of Enhanced Education Management Information System (EEMIS) - Zambia Closing Date: 4 Jun 2025 Type: Consultancy About CGA Technologies CGA Technologies is a UK-based international development consultancy firm founded in 2011, focused on delivering scalable and sustainable technology systems and technical assistance that support countries toward achieving their development goals. We currently have operations in DRC, Mali, Sierra Leone, Malawi and South Sudan although our team and project footprint extends much further. In collaboration with governments, the private sector, civil society, and local communities, we work to create sustainable change by transforming national systems and services in the countries we work in to be more accountable, inclusive, and accessible. Our goal is also to empower individuals and communities to access essential services and resources, helping break the cycle of poverty. CGA Technologies is part of Corus International, an ensemble of organisations working together to provide holistic, lasting solutions to complex development challenges. Through this collaboration, along with governments and local partners, we reduce poverty, build education transformation and improve health outcomes in the communities we serve. Role Summary The Ministry of Education (MoE) has secured funding to develop an Education Management Information System (EMIS) - a modern, robust, and efficient platform designed to strengthen the management and administration of educational data across the sector. This Enhanced Education Management Information System (EEMIS) will serve as a centralized, reliable, and accessible repository for collecting, storing, processing, and disseminating critical information to support data-driven decision-making. If CGA Technologies is successful in securing the contract, the Business Analyst would play a pivotal role in the successful delivery of this project, leading all business analysis activities and acting as a key partner to the Project Manager in engaging with a wide range of stakeholders. This position would involve gathering, analysing, and clearly documenting system requirements from diverse stakeholder groups to inform the development of EEMIS. As the primary liaison for the project in Zambia, you would serve as the central point of communication between the project implementation team and national stakeholders, ensuring alignment, transparency, and the accurate translation of business needs into system functionalities. This role is based in Zambia, ideally in Lusaka, or with very regular travel to Lusaka and will report to the Project Manager. Zambian nationals are highly encouraged to apply. This is a 6-month contract position with the potential for extension based on project needs and performance. Actual hiring is contingent upon award of the project contract. Key Responsibilities Lead and Support Business Analysis Processes Gather, document, and validate business requirements from a diverse range of stakeholders within the education sector. Conduct comprehensive analysis of existing systems, processes, and data flows to identify gaps, inefficiencies, and opportunities for improvement. Translate business needs into clear, actionable functional specifications, process flows, and use cases to guide system design and development. Support the development of test plans, user acceptance testing (UAT) criteria, and system validation activities to ensure the final product meets business requirements and quality standards. Drive Stakeholder Engagement and Coordination Serve as a key liaison between the Ministry of Education, public sector entities, development partners, and the technical project team to foster collaboration and manage expectations. Facilitate effective two-way communication between business stakeholders and the technical team, ensuring that system capabilities align with stakeholder needs. Organise, coordinate, lead and document stakeholder meetings and consultations, ensuring inclusive participation and transparent information sharing. Support the Project Manager in Delivering the EMIS Project. Act as the projects primary in-country representative, coordinating all local activities and representing the Project Manager and team as required. Provide logistical, administrative, and operational support to project activities, including scheduling meetings, preparing documentation, and tracking action items. Contribute to setting technical, programmatic, and quality assurance standards for the projects deliverables, ensuring alignment with the overall project strategy and objectives. Minimum Qualifications Bachelors degree in Business Administration, Information systems, or related field 5-7 years of proven experience in business analysis, ideally within educational, public sector, or IT projects - including demonstrated experience in requirements gathering, documentation, and business process mapping, and overseeing system development and implementation. Technical oversight capabilities - able to work closely with technology teams to review, assess, and support system development and implementation, ensuring ongoing alignment between stakeholder requirements and technical solutions. Must be proactive in troubleshooting issues and identifying opportunities for system enhancement throughout the project lifecycle. Strong analytical and problem-solving skills, with the ability to break down complex processes and propose clear, actionable solutions. Excellent communication, interpersonal, and relationship management skills, with the ability to engage, influence, and collaborate effectively with a wide range of stakeholders. Familiarity with Tech4Dev (technology for development) approaches and methodologies. Understanding of data management, MIS platforms, and information systems development processes. Required qualities Passionate and people-focused: we value a relational approach to development and leadership. Values-driven - impact-led and motivated by a commitment to poverty reduction Creative and opportunity-oriented: we are excited by can-do attitudes that look beyond immediate delivery to identify pathways towards greater impact and learning. Self-motivated: working remotely with a range of personnel across multiple time zones requires focus and flexibility. We are looking for someone who will maintain positive project momentum. Desirable Skills and Experience Existing professional networks within Government, particularly within the Ministry of Education, would be an advantage. Experience in education sector coordination and stakeholder management, with the confidence and diplomacy to navigate multi-stakeholder environments effectively. Project management and administration skills, including supporting the development of internal reporting tools, project planning frameworks, and organisational processes. Tender Link : https://reliefweb.int/job/4150534/business-analyst-design-and-development-enhanced-education-management-information-system-eemis-zambia
