Programming Services Of Application Software - Parking System, Other Service. The Subject And Quantity Of The Procurement Procedure: Enterprise Contract For The Provision Of A Uniform Integrated Parking System, System Support And Related Services For A Single Integrated Parking System For Józsefváros Economics Ltd. (Jgk Zrt.). The Successful Tenderer Is Currently Responsible For The Operation/Support Of 11,957 Public Charges (Which May Vary By +/- 200 During The Contract) And 70,000 Surcharges Per Year (Which May Vary By +/- 5,000 During The Contract). Tasks Of The Successful Tenderer: - Provide And Operate A Parking Operation System. Expectation: Parking Operation Service At Least The Minimum Level Of Support Specified In The Technical Description (Transparent And Continuous Registration Of Data, Photographs, Payments, Deadlines, Correspondence, Complaint Handling, Recovery, Claims, And Payment Orders, Litigation, Execution Data). - Continuous Maintenance Of The Operation And Operation Of The Management System During The Term, Continuously Providing The Background Capacities Needed For The Operation Of The Operation, Storing Data, Providing Data Access, Background Customer Service And Transfer Of Changes Arising From Legal Changes. - The Number Of Simultaneous Users To Be Supported By The Management System Is At Least 45 For The Contracting Authority. -The Expected Amount Of Complaint Management Cases Will Reach 25,000 Per Year In The Background Customer Service. - Provide Call-Center To Customer Service By Voice Recording And Attaching Audio To The Basic Case. - Provide Education For The Use Of The System: Up To 15 People On Request, Up To 15 Per Month. The Monthly Level Of On -Site Or Site Education Is Up To 5 Hours/Month. - Providing A Sim Card In Pdas In A Closed Apn Network At 4G Network Speed, If The Mobile Service Provider Is Able To Provide This Area In The Area Of Operation, - On The Basis Of The Relevant Authorization Of The Contracting Authority - Continuous, Sufficient And Sufficient Levels Of Contact With External Organizations, Parking Operating Services: • National Mobilizeszeti Zrt. • Fill In Recovery And Waiting Permits Issued By The Budapest Town Hall Occasionally, • Deputy State Secretariat For Keeping The Ministry Of The Interior (Hereinafter: Bm Nyhát) (And Later Possible, Official Successor Organs), The Data Sent By Its Official Successor Organs)
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