Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support - Reference For Support Services For Microsoft Products

It Services: Consulting, Software Development, Internet And Support - Reference For Support Services For Microsoft Products. The Subject Of This Tender Is The Need For Support Services For Products From The Manufacturer Microsoft. The Client Operates And Looks After Around 4,000 Servers With Ms Operating Systems And More Than 100,000 User Accounts. The Following Products Or Product Families Are Used: Active Directory, Exchange, System Center Operations Manager, Skype, Teams, Sharepoint. The Systems Mainly Run On Premise. Support Future Cloud Services Must Also Be Covered. Exchange Server 2019 Enterprise (Or Newer Version) Is Used In The Context Of Exchange. The Service Includes: - ~ 80,000 Mailboxes For The State Administration, Tax Administration And Police In Baden -Württemberg At Two Locations - Active Directory Only For This To The Authentication For Exchange - Kerberos Only Insofar As It Is Required For Authentication For Exchange - Windows Server 2016 Or New As An Operating System For The Exchange Server The Support On 1St And 2Nd Level Level Is Guaranteed By Specialized Specialists From The Client And Service Providers Commissioned By It. The Contractor Should Guarantee Support At The Level Of The 3Rd Level. The Client Would Like To Obtain Reactive Support (E.G. Problem-Solving Hours) And Proactive Services (E.G. Employees To Support The Ag Remote And On Site) For Microsoft Products. The Order Volume That Is In Prospect For This Framework Agreement Was Described As Precisely As Possible. However, The Need Is Not Binding And Finally Stained. This Only Reproduces An Estimated Amount Of Order. It Cannot Therefore Be Ruled Out That The Services Are Accessed On A Different Size Per Month. It Is Assumed That The Following Values ​​Are Accepted Each Year: - Advising Support Engineer: 1,200 Hours - Advisory Support Engineer: 400 Hours. The Specified Hours Serve The Calculation Basis. There Is No Obligation To Accept For The Estimated Call Quantities. The Contract Term Begins From 01.07.2025 And, If No Termination Has Been Made Beforehand, Initially One Year (Minimum Contract Term). The Client Reserves The Right To Extend The Contract Twice One Year Each (Optional Contractual Periods). The Minimum Contract Term Is Automatically Extended By Another Year, Provided That The Client Is Terminated By The Client Three Months Before The End Of The Contract Period. The Same Applies To The Second Optional Extension Period. The Total Order Limit Of Eur 2,000,000.00 Net; 2,380,000.00 Eur Gross (Including Optional Services) For The Framework Agreement Ends In Any Case When The Maximum Total Order Limit Is Reached. The Estimated Acceptance Of Appendix 3 On The Contract - Price Sheet Can Be Found. If The Order Value Is Made By An Order Change During The Contract Term G