Part I Includes The Purchase Of The Manufacturers Technical Support Services For The Ibm San Switches Owned By The Ordering Party (As Described By The Subject Of The Contract For Part And Procedure Constituting Annex 1A To Swz). The Technical Support Service Of The San Network Switches Should Be Provided In The 365X7x24 Standard, Including: The Possibility Of Reporting A Problem In 24 Hours A Day 7 Days A Week To The Manufacturer Or Authorized Manufacturers Service, Repair Of Equipment At The Ordering Partys Headquarters In The Event Of A Failure Of The Equipment Should Take Place Within 24 Hours Of The Application, Direct, Registered Access To The Manufacturers Technical Assistance Center For 24 Hours Per Day, Enabling Direct, Independent Opening By The Employer To The Service Entries At The Manufacturers Technical Support Center Without Limit For The Number Of Queries, The Service Should Provide At Least Access To The Latest Equipment Software Of Devices, The Possibility Of Downloading The Latest Software From The Manufacturers Website, Repair Of The Damaged Device At The Installation Site (On-Sit). The Contractor Is Obliged To Provide The Manufacturers License Conditions At The Latest On The Day The Service Is Launched. The Period Of The Manufacturers Technical Support: For A Period Of 18 Months From The Date Of Launch Of The Service, But Not Earlier Than From June 1, 2025.
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