It Services: Consulting, Software Development, Internet And Support - Procurement Endpoint Devices And Associated Services. The Luks Is Looking For Providers Who Want To Conclude A Framework Contract For The Procurement Of Endpoint Devices With The Luks And A Sla For The Existing And For The Components Procured By The Framework Contract. The Core Of The Framework Contract Is A Living Product Portfolio That Meets The Requirements Of The Luk And Which Is Continuously Supplemented And Renewed By The Service Provider During The Term Of The Framework Contract (Therefore Alive). Based On The Framework Contract, The Service Provider Continuously Delivers Devices To The Luks And Thus Ensures The Stock Of The Devices Required There. With The Present Tender, The Provider Submits An Offer Based On The Framework Contract For The Delivery Of A Virtual But Realistic Shopping Cart On Endpoint Devices And The Associated Sla. The Sla To Be Concluded With The Service Provider Includes All Activities From Procurement To The Right Delivery Of The Devices Procured By The Framework Contract, The Repair Services For The Existing And For The Newly Procured Devices And Their Life Cycling, The Spoc, The Regular Service Check And Advice, E.G. When Carrying Poc. In The Knowledge That The Joint Development Of Such A Comprehensive And Effective And Efficient Procurement Process, And The Definition Of Services Tailored To The Luks By The Service Provider, An Initialization Phase (Ramp-Up Phase) Is Carried Out At The Beginning Of The Contract Term.
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