Bids Are Invited For The Object Of The Present Dismissal Is The Choice Of The Most Advantageous Proposal For Hiring, For Waiver Of Bidding, Hiring A Specialized Company To Provide Whatsapp Business Services To Serve At Least 14 Channels And 3 Supervisors, With Automated Messaging Features, Simultaneous Service Integration And Practical Interaction Between Attendants And Customers. The System Should Allow The Sending And Receipt Of Messages Intelligently, Agile And Interactive With The Use Of Pre-Programmed Messages. In Addition, It Should Enable The Automation Of Tasks That Are Performed Today Manually, Aiming To Optimize The Service Processes. The Service Also Needs To Ensure The Management And Monitoring Of The Call Data By The Supervisors.