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    • Tenders Are Invited For Market And Economic Research; Polling And Statistics- Acquisition Of Customer And Human Resources Feedback

    Tender Detail

    95280375
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    237744-2025
    Self-Funded
    Tenders Are Invited For Market And Economic Research; Polling And Statistics- Acquisition Of Customer And Human Resources Feedback
    NCB
    You can view only after subscription.
    Western Europe
    European Union
    30-04-2025

    Work Detail

    Market And Economic Research; Polling And Statistics- Acquisition Of Customer And Human Resources Feedback. The Acquisition Focuses On The Solution To Customer And Personnel Feedback Management In The South Savo Welfare Area, Which Supports The Collection, Analysis And Reporting Of Both Customer Experience And Personnel Job Satisfaction Information. Feedback Information May Be In Quantitative Or Qualitative Form. The Subject Of The Acquisition Includes: 1) Solving As A Software As A Service 2) Setting Up Or Expanding Solution 3) Maintenance And Support Service. The Aim Is To Acquire A Solution That Supports Customer Experience And Employee Job Satisfaction Information, Producing Benchmarks And Utilizing Feedback Information In The Development Of Operations, Customer Experience And Staff Job Satisfaction. The Solution Is To Produce Up -To -Date And High Quality Information On The Subscribers Activities, Services And Service Chains. Based On Information On Employment Satisfaction With Staff, Human Resource Management Is Being Developed. Feedback Information To Be Collected And Processed By The Solution Must Be Combined With Other Metrics Affecting Customer And Personnel Experience. The Solution To The Feedback Management Solution Is Also Expected To Develop And Enable Future Feedback Forms. The Solution To Be Purchased Must Allow At Least Multi-Channel Feedback Information As Customer Or Personnel Surveys And Free-Form Feedback Processing. Feedback Channels In Customer Surveys May Include Sms, Websites, Paper Form, Feedback Or Chat. Free -Form Feedback Can Be Channels For Websites, Paper Form Or Oral Feedback. Creating A Qr Code-Specific Qr Code Also Supports The Multi-Channel Of Feedback. The Solution Must Be Able To Integrate With Various Source Systems, Such As Customer And Patient Information Systems, Electronic Transaction Systems And Knowledge Management Solutions. The Integration Interfaces Should Work In Two -Way.

    Key Value

    Tender Value
    4,00,000 - EUR

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