Telephone-Answering Services-Performance Provision Of Outbound Telephony For Aok Hessen. The Contractual Object Is The Outgoing Telephone Contact Of Various Customers (Private And Corporate Customers), Partners (Cooperation And Contractual Partners) As Well As Interested Parties Of The Client For The Purpose Of Customer Loyalty Or New Customers/New Customer Acquisition By The Contractor (Service Accounts/Telephone Appointment). The Acquisition Of Customers Takes Place Primarily Through Personal Consultation Dates, Which Can Take Place, For Example, As Part Of Home Visit Dates Among Customers, In The Customer Centers Of The Client Or Virtually. In Order To Use The Existing Valuable And Sensitive Address Material, In Particular From Foreign Customers, The Best Possible Way Is Required To Make An Appointment For Customer/Customer Acquisition. As Part Of The Outgoing Telephone Contact, Products And Tariffs From The Client And, If Necessary, Tariffs From Cooperation Partners Are Also Presented. Customers (Private And Corporate Customers), Partners (Cooperation And Contractual Partners) As Well As Interested Parties Of The Client Are Usually Contacted From Monday To Friday From 10:00 A.M. To 8:00 P.M. (Cet), Unless Otherwise Resulted From The Documents (See Appendix D.03C Campaign Description). The Contractor Contacts Customers By Phone On Their Landline Or Mobile Network. The Fixed And Mobile Network Numbers Are I. D. R. For Connections From Germany. In Order To Ensure Customer Loyalty/Customer Loyalty Or The New Customer Acquisition To The Client After Making An Appointment By Telephone, Different Campaigns Are Carried Out (See Appendix D.03C Campaign Description And Point 14 Of Appendix D.01 Contract). The Client Provides The Necessary Contact Details Uwg-Compliant. A Plant D.03B Can Be Found In The Resulting, Non -Binding Capacity Planning. The Number Of Campaigns To Be Carried Out Cannot Be Finally Determined For The Future. Around 25 Campaigns Are Currently Being Carried Out. The Healthcare System Is Subject To Constant Change, For Example, In Legislation, Case Law, But Also In Market Behavior In General, Which Can Always Make It Necessary To React Spontaneously And Immediately. In Addition To The Planned Number Of Campaigns Resulting From The Experience Of The Past, It May Therefore Be Necessary To Carry Out Further Campaigns In The Short Term. Likewise, Planned Or Ongoing Campaigns Can Be Deleted Or Changed. The Total Volume Estimated In Capacity Planning (Appendix D.03B) For The Maximum Possible Contract Term Of Four Years, Which Is Derived From The Number Of Campaigns, Is Only A Forecast That On The
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