The Objectives Of This Tender Are: - Selecting And Contracting One Contractor For A Service Management Tool (Smt), In Keeping With The Objectives Of Hogeschool Leiden; - Recording Clear Agreements With The Contracted Supplier For The Duration Of The Agreement. The Tender Focuses On An Smt That Supports Both It And Facility Management Processes And Thus Facilitates The Following Core Processes Of Hogeschool Leiden: - Reporting Management (Incl. Self Service Portal) - Change Management - Problem Management - Incident Management - Configuration Management - Knowledge Management - Reservations Management (Inclen And Reservations Of General Spaces) That Optimally Supports It And Facility Processes. Through An Integrated Approach We Facilitate An Effective, Transparent And Proactive Services For Students, Fellow Cherry And External Parties. The Application Must Contribute To Continuous Improvement, Better Cooperation And Data-Driven Decision-Making, So That We Create A Dynamic And Future-Proof Education And Working Environment.
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