Prequalifications For Provision Of Unarmed Security Services

Prequalifications are invited for Provision of Unarmed Security Services. ActionAid International Somaliland (AAIS) is a non-governmental organization committed to achieving social justice, gender equality, and poverty eradication. To ensure the safety and security of our premises, staff, and operations, we are seeking a qualified and professional security service provider to deliver comprehensive security solutions. 1. PURPOSE OF THE ADVERTISEMENT To engage a professional, unarmed security company to provide high-quality guard services for ActionAids office premises in Hargeisa, maintaining the safety of staff, visitors, and assets while maintaining a secure and welcoming environment. 1. SCOPE OF WORK The security company shall: 2.1 Guard Responsibilities 1. Access Control · Monitor and control entry and exit of personnel, vehicles, and visitors. · Maintain an accurate log of all visitors and vehicles. · Prevent unauthorised access to the premises. 2. Premises Protection · Conduct regular patrols of the office compound and perimeter. · Deploy stationary guards at key access points and high-risk locations as may be identified by the AAIS Finance and Operations Manager. · Identify and report suspicious activities or potential security threats. · Ensure gates, doors, and windows are secured after work hours and on holidays. 3. Emergency Response · Provide immediate and appropriate responses to emergencies, including fire, medical incidents, and security threats. · Notify designated contact persons and relevant authorities during emergencies. 4. Asset Protection · Safeguard organisational assets, including equipment and vehicles, within the premises. · Monitor security systems such as CCTV (if applicable). 5. Support to Staff and Visitors · Provide clear guidance to visitors on security procedures. · Assist staff in security-related matters as needed and in line with the instructions provided by the AAIS Finance and Operations Manager. 2.2 Company Responsibilities 1. Provision of Equipment · Supply guards with necessary tools, including torches, communication devices (e.g., radios or phones), and stationary equipment like logbooks. · Maintain all equipment in good working condition. 2. Uniforms and Identification · Provide guards with professional, identifiable uniforms and ID badges. · Ensure uniforms are well-maintained and comply with professional standards. 3. Training · Deliver initial and ongoing training to guards in security protocols, emergency response, and customer service. · Submit evidence of training programmes to ActionAid upon request. 4. Supervision and Oversight · Appoint a supervisor to ensure guards comply with duties and maintain professional conduct. · Conduct regular checks to ensure service quality. 5. Compliance with Laws · Operate in compliance with all applicable Somaliland labour, employment, and security regulations. · Ensure guards contracts, benefits, and working conditions adhere to legal standards. 6. Complaints Handling · Establish and maintain a robust complaint handling mechanism. · Investigate and address complaints against guards promptly and professionally. · Share outcomes of complaints resolution with ActionAid as appropriate. 7. KEY PERFORMANCE INDICATORS (KPIS) The following indicators will assess the performance of guards and the security company: 3.1 Guard Performance · Punctuality and attendance for all shifts. · Professional behaviour, courtesy, and adherence to uniform standards. · Timely and accurate reporting of incidents and risks. 3.2 Company Performance · Provision of functional equipment and clean, appropriate uniforms. · Regular supervisory visits and documented oversight reports. · Compliance with all legal and contractual obligations. 3.3 Service Quality · Effective complaint resolution within agreed timeframes. · Evidence of ongoing guard training and capacity building. · Proactive engagement with ActionAid on security needs and improvements. 1. REPORTING AND CHAIN OF COMMAND · Guards will report directly to AAIS Finance and Operations Manager. · The AAIS Finance and Operations Manager will oversee daily security operations, review reports, and address any immediate concerns. · The security companys appointed supervisor will coordinate with the AAIS Finance and Operations Manager for service reviews and incident resolutions. Manner of Submission: A formal application on the company letterhead must be submitted by hand delivery to ActionAid Office in Hargeisa in a sealed envelope clearly marked prequalification application by latest on Sunday 2nd March 2025 at 4:00 pm, at ActionAid Hargeisa Office, at Masalaha area, near Ambassador Hotel. Tender Link : https://somalijobs.com/tenders