Expression of Interest For Implementation Of Erp For Customer Services Improvement

Expression of Interest are invited for Implementation of ERP for Customer Services Improvement. The Northern Region Water Board has received financing from the African Development Bank toward the cost of the Rumphi Water Supply and Sanitation Services Improvement Project and intends to apply part of the agreed amount for this grant to payments under the contract for Implementation of ERP for Customer Services Improvement. The services included under this contract are for Implementation of an ERP for Customer Services Improvement. The Consultant will be required to provide an ERP System that will improve operational efficiency and customer service delivery. Specifically, the Consultant will be required to: - a. Implement a web-based Enterprise Resource Planning (ERP) system to automate, integrate all the NRWBs operations/processes and enforce necessary controls. b. Integrate all processes across the organisation including Operations Management, Customer Services, Meter reading and maintenance, Billing, Receipting and Revenue Credit Control Management, Financial Management, Payroll, Messaging for communications, and Project Management. c. Provide a system with dashboard capabilities to facilitate accurate and timely reporting and informed strategic management decisions. d. Improve customer service delivery by providing an online contact point, improving access to customer information, improved fault reporting and tracking. e. Improve organisational productivity through the reduction of time spent on managing documents among others. f. Provide periodical and ad hoc reports. Tender Link : https://www.afdb.org/en/projects-and-operations/procurement