Bids Are Invited For Hiring A Specialized Company To Provide Service Inherent To Monthly Lease Of Use Of A Computerized Messaging System Via Whatsapp, Allowing The Management Of Service Lines Between Multiple Operators, As Well As Receiving Messages And Notices From The Municipal Public Administration, According To Conditions And Quantities Established In The Notice And Its Attachments.

Chat Service Service - Monthly, Including Custom Chatbot, Availability Of Service Via I.A. And Service Queue Management Between Multiple Human Operators, Including The Contractor The Features Of Creating Thematic Groups, Individual Message Shooting, Poll Creation, Research Creation And Creating Assessments Of Nps Method At The End Of Human Service. , Implementation Value - Unique, On A Responsive Web Platform, Under Https Protocol, On Application Servers And Encrypted Database, On Standard Data Center, With Sla Warranty (Agreement Of Service Level) Of 99, 5% Availability, With Public Monitoring Of Uptime. Operationalization Of Database Security (Backup) By The Contractor, With Daily Frequency And Retention Of The Last 30 (Thirty) Days And Monthly From The Last 12 (Twelve) Months, Containing The History Of Conversations And Attendances. /02/2025