Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Ppp Pre-Payment Platform

It Services: Consulting, Software Development, Internet And Support – Ppp Pre-Payment Platform. The Object Of The Assignment Is A Digital Pre-Payment Platform. The Ppp Must Support At Least 4 Groups Of Application Functions: The Core Prepayment Engine (Ppe), A B2c Communication Platform, A Payment Platform And The Supporting Application Functions: • The Pre-Payment Engine Groups The Core Functionalities (Supplier Portal, Tariff Management, Customer Management, Meter Data Management, Budget Management) And The Integration Capacities; • The Payment Platform Groups One Or More Solution (S) That Offers Payment Facilities For End Customers Their Gas And Electricity Consumption; • The B2c Communication Platform Groups All External Communication Channels That Are Used To Send And Receive Information To/From End Customers. • The Supporting Application Functions Such As Security Management, Reporting, Logging, B2b Integration, ... Architecture Requires Solid Integration With The Back-End Systems Of The Dgos, Including The Central Market Processes And With The Grid Activities (Smart Meter And Meter). The Definition And Design Of These Processes As Well As Detailed Interface Agreements Required For The End-To-End Integration Will Also Be The Subject Of This Assignment. It Is Very Important That The Interfaces With The Current Atrias And Dgo Applications Are Retained. Furthermore, The Contracting Authority Expects The Following Elements For Its Future Solution: • A User -Friendly Platform For Every Type Of End User. • An Easy -To -Adjust, Maintain And Configure Platform • A Platform That Is Easily Integrated Within The Environment Of The Contracting Authority And Its Partners. The Software), Hosting And Housing. The Planned Infrastructure Must Be Scalable In Order To Be Able To Support Future Changes In Volumes. In Addition To The Implementation Of The Platform, The Contractor Must Also Provide Everything Around Service And Support. For Example, The Contractor Must Take Care Of: • Exploitation Service Provider (Esp) O Keep It Running & Exploitation O Support With Changes And Technical Support O Operational Coordination Of Service Providers O Ensures E2e Service Integration • Application Service Provider (Asp) O Corrective And Evolutionary Maintenance O Support Incident And Service Request Treatment And Problem Management O Coordination System Integration And Training O Keep It Running And Exploitation Of The Development Environment (S) • Infrastructure Service Provider (Isp) O Keep It Running And Exploitation Of Infrastructure And Network O Support Incident And Service Request Treatment And Problem Management • First Line Support O Management Of The Service Desk And Support For Incident And Service Request Treatment And Problem Management, Using The Atriaas Itsm Tool. O 24/7 Available By Phone