Tenders Are Invited For Customer Relationship Management Software Development Services - Renewal Of A Customer Relationship Management Tool For Elogie -Siemp And Various Services (Call Bot, Chat Bot, Generative / Decision Assistance) - Call For Applications

Customer Relationship Management Software Development Services - Renewal Of A Customer Relationship Management Tool For Elogie -Siemp And Various Services (Call Bot, Chat Bot, Generative / Decision Assistance) - Call For Applications. Elogie-Siemp, Social Landlord, Wishes To Renew The Current Telephony Solution Of Its Customer Relations Service (Srl), And Benefit From The Elements Induced By Generative Ai And In Particular Functions Such As Call Bot, Chat Bot (Tenant Area), And Support From Managers From Tenant Relations To The First Level Response. The Elogie-Siemp Srl Is An Internal Call Center Which Brings Together A Manager And A Team Of 11 Tenant Relations Managers, Who Handle Requests And Questions From Customers - Tenants Via A Dedicated Call Number. Mainly, The Market Is Treated At A Global And Fixed Price. As An Accessory, The Framework Agreement With Maximum Is Entered Into In Application Of Articles L2125-1 1°, R. 2162-1 To R. 2162-6, R. 2162-13 And R. 2162-14 Of The Public Procurement Code . It Will Result In The Issuance Of Purchase Orders. For The Order Part, The Maximum Amount Over The Duration Of The Contract Is Set At 100,000 Euro(S) Excluding Tax. The Contract Is Also A Tranche Market Within The Meaning Of Article R.2113-4 Of The Public Order Code: - Firm Tranche: Telephony - Optional Tranche 1: Call Bot, - Optional Tranche 2: Chat Bot, - Optional Tranche 3: Generative Ai/Decision Support The Terms Of Consolidation Of The Tranches Will Be Specified In The “Offers” Section