Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Contract For Implementation, Maintenance And Support As Well As Further Development Of A New Digital Administration Solution

It Services: Consulting, Software Development, Internet And Support – Contract For Implementation, Maintenance And Support As Well As Further Development Of A New Digital Administration Solution. I. Background And Purpose: The Contracting Parties Offer A Contract Regarding The Implementation, Maintenance And Support As Well As Further Development Of A New Digital Administration Solution (The System). The Contract Is Entered Into With Domea.Dk, Which Must Be The System Owner For The System With A View To Making It Available To Users, Including The Other Contracting Parties As Well As Domea.Dks Other Customers, Which Are Public Housing Organizations And Administrations. Domea.Dks Customers Together Own And Manage Approx. 72,000 Homes Over Most Of Denmark And In Greenland. Domea.Dk Does Not Own Any Homes, But Acts As A Business Manager Or Supplier Of Services To Customers. The System Must Support The Contracting Parties Business Needs In Connection With Handling Administrative Tasks Within Finance And Letting. The System Will Form Part Of Domea.Dks Common Digital Platform As One Of Several Business Applications. It Is Crucial For The Contracting Authorities That The System Supports Domea.Dks New Business Model And Ambitions For Flexibility And An Effective Daily Task Solution. Domea.Dk Wants Better Digital Support For The Business Model In Order To Be Able To Deliver Its Tasks With High Quality And To Be A Professional Collaboration Partner And Advisor For Domea.Dks Customers. The Better Digital Support, And Thus The System, Must Also Help To Ensure An Attractive Workplace, Where The Employees Both Have The Opportunity To Deliver The High Quality And At The Same Time Have A High Level Of Job Satisfaction. Domea.Dks Business Needs In Relation To The System Are, In Particular, That: • The System And The Common Digital Platform Support The Business Of The Orderers And Domea.Dks Other Customers Flexibly And Efficiently. • Domea.Dk Has The Opportunity To Be Able To Develop And Optimize The Use Of The System And The Overall System Support, Especially With A Focus On Continuous Streamlining Of The Administrative Tasks And Processes. • The Orderers And Domea.Dks Other Customers Have A Stable And Secure System. The System Must Be Operated By Domea.Dk In Domea.Dks Current Operating Setup, Which Is Why The System Must Be Delivered As An On-Premise Solution. The Contract Contains An Option For The Operation To Be Transferred To The Tenderer. Ii. Main Services: A) Implementation: A.1) Establishment And Design And Setup Of The System, Including Development Of Apis, Testing And Implementation Of The System A.2) Completion Of The Poc For A Selected Customer And Subsequent Step-By-Step Commissioning With The Users In The Form Of Partial Deliveries To Domea.Dks Customers. A.3) Training Of Users In The Use Of The System. A.4) Data Conversion, Including Migration And Mapping Of Data From Domea.Dks Existing System. B) Ongoing Services: B.1) Support, Including Establishment Of A Service Desk And Handling Of Incidents. B.2) Maintenance, Including Preventive Maintenance Of The System, Delivery Of New Versions And Releases, Error Corrections, Etc. C) Ordering Services, Including Further Development, Consulting Services And Training Of Users. D) Cross-Cutting Services, Including Doc