Request for Proposal For Software Development Consultancy For The Design, Development And Roll-Out Of A Referral Management System

Request for proposals are invited for Software Development Consultancy for the Design, Development and Roll-out of a Referral Management System. Closing Date: 20 Jan 2025 Terms of Reference (TOR) for Referral Management System Software Development Consultancy Who is the Danish Refugee Council Founded in 1956, the Danish Refugee Council (DRC) is a leading international non-governmental organisation (INGO) and one of the few with a specific expertise in forced displacement. Active in 40 countries with 9,000 employees and supported by 7,500 volunteers, DRC protects, advocates, and builds sustainable futures for refugees and other displacement affected people and communities. DRC works during displacement at all stages: In the acute crisis, in displacement, when settling and integrating in a new place, or upon return. DRC provides protection and life-saving humanitarian assistance; supports displaced persons in becoming self-reliant and included into hosting societies; and works with civil society and responsible authorities to promote protection of rights and peaceful coexistence. DRC has been operational in Somalia since 1998 and is currently among the largest international (INGOs) in the country, with country-wide programmes implemented through six main offices and nine sub-offices in South Central Somalia, Somaliland, Puntland and Galmudug regions. Somalia is vulnerable to extreme weather patterns and remains in a protection crisis where armed conflict, insecurity and natural disasters trigger the displacement of thousands of people. Purpose of the consultancy The Danish Refugee Council in Somalia seeks a consultant to develop a robust Referral Management System (RMS) to enhance coordination, accountability, and efficiency in service delivery across multiple sectors, particularly health, nutrition, and protection. The RMS will be a critical component of DRCs larger information management system, RESPOND, and will be tailored to meet the specific needs of humanitarian operations in Somalia, including two-way referral pathways and service mapping. Background DRC Somalia plays a key role in various coordination bodies aimed at improving the effectiveness of the humanitarian response through joint data collection, analysis, planning, and response. These include, but are not limited to, the CCCM Cluster, Somalia Cash Consortium, WASH Cluster, and Protection Monitoring. DRC is committed to strengthening inter-agency collaboration and ensuring that data-driven approaches enhance the delivery of humanitarian assistance across Somalia. As part of its humanitarian response, DRC Somalia implements an Integrated First Line Response (IFLR) package, which provides multi-sector emergency support to newly displaced populations arriving at DRC-managed IDP sites. The IFLR activities include, but are not limited to, household registration with malnutrition screening for children, distribution of non-food items (NFIs), multi-purpose cash assistance, two-way referrals, WASH activities at both site and household levels, and Individual Protection Assistance (IPA). Referrals are a critical modality for DRC, especially for malnourished children identified during screening, as well as persons of concern identified by DRCs protection, CCCM, and emergency teams. Depending on the nature of the case, referrals are made either internally to DRCs teams or externally to other organizations. In some instances, DRC staff refer cases to mobile teams operated by other organizations within DRC-managed IDP sites. However, the current referral process is largely manual, relying on paper forms or Excel spreadsheets shared via email. This manual process is inefficient and makes it difficult to track referrals and ensure timely responses. DRC Somalia has been working with an external consultant to develop an internal information management system called RESPOND. This system is designed to improve the management of DRCs program data and facilitate the collection, tracking, and reporting of critical information. To further enhance the coordination and effectiveness of service delivery, DRC is now developing a Referral Management System (RMS), which must be integrated into RESPOND. The RMS will streamline referral pathwayswhether internal or externalensuring real-time tracking of cases, improving coordination, and enhancing accountability. The system will support two-way referral processes, enabling DRC teams to manage cases more efficiently, whether they are referred internally between DRC sectors or externally to other humanitarian actors. The RMS should also feature offline capabilities, allowing referrals to be processed even in areas with limited or no internet connectivity, and a service mapping capability to provide up-to-date information on available services and focal points at each site. To ensure the system meets the needs of the humanitarian sector, DRC will collaborate with key organizations, to pilot the RMS. These organizations will test the system during the pilot phase, allowing for refinement and ensuring it is fit for purpose before being scaled up for broader use. This collaboration will also ensure that the system aligns with the existing workflows of various actors in the humanitarian response. Objective of the consultancy The Danish Refugee Council (DRC) seeks a consultancy firm to develop a robust Referral Management System (RMS) to enhance coordination, accountability, and efficiency in service delivery across multiple sectors, particularly health, nutrition, and protection. The RMS will be a critical component of DRCs larger information management system, RESPOND, and should be tailored to meet the specific needs of humanitarian operations in Somalia, including two-way referral pathways and service mapping. Tender Link : https://reliefweb.int/job/4121739/rfp-ro01-003581-software-development-consultancy-design-development-and-roll-out-referral-management-system