Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Applikationsbetrieb Sap R/3 Is-U Und Sap R/3 Msb

It Services: Consulting, Software Development, Internet And Support – Applikationsbetrieb Sap R/3 Is-U Und Sap R/3 Msb. The Stadtwerke Erfurt Group Takes On Important Tasks Of Public Services, An Efficient Infrastructure And A High Quality Of Life For The State Capital Erfurt. The Products And Services Of The Municipal Utilities Companies Can Be Divided Into The 5 Areas Of Expertise: Supply, Environment, Mobility, Service And Leisure. Support Services In The Area Of ​​Operating Sap R/3-Is-U Solutions Exclusively Concern The Following Stadtwerke-Erfurt Companies: - Swe Energie Gmbh And Erneuerbare Energien Gmbh In The Market Role Of Supplier With The Electricity, Gas And Heat Divisions - Swe Netz Gmbh In The Market Roles Distribution Network Operator, Basic Conventional Measuring Point Operator And Basic Intelligent Measuring Point Operator - Thüwa Thüringenwasser Gmbh As Supplier For The Drinking Water Division - Swe Service Gmbh Acts As A Commercial And Technical Shared Service Provider For Companies And Supports, Among Other Things: The Day-To-Day Business For The Aforementioned Swe Companies. All Of The Companies Mentioned Above Currently Work With Systems Based On Sap R/3 Is-U. The Terms “Utility Companies” Or “Utility Divisions” Are Also Used As A Synonym For The Aforementioned Swe Companies. Swe Digital Gmbh Takes On Tasks For The Groups Subsidiaries In The Service Competence Area, As The Swe Groups It Shared Service Company. One Focus Is The Operation Of It Solutions. Swe Digital Gmbh (Digital) Is The Full Service Integrator For It Services For The Companies In The Stadtwerke Erfurt Group And Employs More Than 90 People At The Erfurt Location. Digital Provides It Services With A Focus On It Operations (It Services) And It Projects. The It Services Include Server And Basic Operation, Basic Application Operation And Application Support Based On Agreed Service Level Agreements (Sla). Telecommunications And Broadband Services Are Also Provided For The City Of Erfurt. The Sap Solutions Used Are Currently Operated On-Premise In Our Own Data Centers. Sap Cloud Or Saas Solutions Have So Far Only Been Used In The Area Of ​​S/4Hana Solutions. The It Services Include 1St, 2Nd And 3Rd Level Support. The 1St Level Is The “Single Point Of Contact” For All Reports Related To It Services And Solutions. The 2Nd Level Takes Over, Among Other Things: The Processing Of Standards Or Periodically Recurring Service Requests. 3Rd Level Support Includes Services For Customer-Specific Solutions Or Extensions. As Part Of This Award Procedure, The Client Is Looking For A Service Provider With Relevant Experience In Operational Support For Sap R/3 Is-U And Sap R/3 Msb Application Operations. The Exact Services Can Be Found In The Requirements Description.