Bids Are Invited For Rfp 25.17 - Virtual Agent Ai Partner

Atb Is Seeking Proposals From Qualified Vendors To Deliver An Advanced Virtual Agent(Va) Solution Aimed At Enhancing Client Interactions, Supporting Internal Teamefficiency, And Aligning With Atb’S Evolving Technology And Regulatory Requirements.This Solution Should Provide Robust Natural Language Processing (Nlp) Capabilities,Allowing For Effective, Context-Aware Client Support Across Various Platforms Andchannels. The Va Must Integrate Seamlessly With Atb’S Existing Systems, Support Bothstructured And Unstructured Data, And Be Scalable To Support Atbs Growing Utilizationof Ai. Key Objectives Include Improved Client Experience, Optimized Team Membersupport, And A High Standard Of Data Security And Compliance With Atb And Industryregulations.The Intent Of This Rfp Is To Identify One Or More Proponent(S) With Whom Atb Mayenter Into Negotiations Regarding A Formal Agreement For The Provision Of Some Or Allof The Following Services: Development, Implementation, Integration, And Ongoingsupport Of A Virtual Agent Tool, With Customized Capabilities To Meet Atb’Srequirements Across Contact Centres, Risk Management, And Operational Efficiency.