Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Acquisition Of A Case Management System

It Services: Consulting, Software Development, Internet And Support – Acquisition Of A Case Management System. The Welfare Area Of ​​Western Uusimaa (Later Also The Client) Requests Bids For The Purchase Of A Case Management And Decision-Making System. The Object Of The Acquisition Is A Case Management And Decision-Making System As A Software Service (Saas), System Support And Maintenance Services (Continuous Service), Supplementary Expert Services (System Further Development And Other Expert Services) And A System Implementation Project. The Acquired System Will Be Used By The Entire Welfare Region Of Western Uusimaa. The Case Management And Decision-Making System Must Include At Least The Following System Functionalities And Parts: - Case Management - Document Management - Office Holder Decisions - Contract Management - Information Control - Workflow Management - Search Functionality - Reporting - Contact Information Register - Production And Management Of Meeting Materials - Electronic Conferencing - Electronic Publication Of Meeting Materials And Decisions - Electronic Signature - Electronic Transaction The Objectives Of The Procurement Include: - The Most Adaptable/Flexible System Possible In Relation To The Customers Needs - A System That Meets The Requirements Of Legislation - A System That Enables The Use Of Artificial Intelligence And Automation In Accordance With The Customers Requirements - Considering The Customers Future Needs And The Continuous Development Of The System The Purpose Of The Case Management And Decision-Making System Is To Promote Digitization And Enhance The Operational Activities Of The Customer, E.G. By Making Processes More Efficient, Utilizing The Systems Automation And Artificial Intelligence. The User Interface Of The Offered System Must Be Bilingual (Finnish And Swedish). Based On The Competition, The Welfare Region Of Länsi-Uusimaa Will Choose One (1) Supplier And One (1) Alternate Supplier. A More Detailed Description Of The Content Of The Procurement Can Be Found In Appendix 1 Of The Request For Tenders. Description Of The Object Of The Procurement.