Tenders Are Invited For Software Support Services – Support And Development Of Sw Smax Opentext

Software Support Services – Support And Development Of Sw Smax Opentext. The Purpose Of This Vz Is The Provision Of Service And Technical Support Services For Customized Smax Sw Parts, The Solution Of Related Operational Requirements And The Further Development Of The Opentext Service Management Automation X System, Which Is Operated In The Vzp Cr Environment (Hereinafter Referred To As Smax). The Subject Of The Performance Of This Vz Is The Suppliers Obligation To Provide / Ensure The Provision (Hereinafter Also Referred To As Provision): A) Acceptance Of Sw Smax For Support; B) Upgrade Or Promotion Of Sw Smax, Owned By The Client, To The Current Version Issued By The Smax Manufacturer; C) Services Including An Analytical Project, The Content Of Which Will Be A Description Of The Solution To The Implementation Of The Change Management Process In The Clients Environment; D) Services Including An Analytical Project, The Content Of Which Will Be A Description Of The Implementation Of The Configuration Management Process In The Clients Environment; E) Support Services, So-Called Prophylaxis, Which Includes Checking The Status Of The Entire Smax Platform, Including Hardware And Database; F) Incident Resolution Support Services Provided As Part Of A Flat Rate; G) Provision Of Support, Development And Consultations Beyond The Flat Rate.