Tenders Are Invited For Software Maintenance And Repair Services - Software Maintenance Of The Flood Risk Management Information System (Frism)

Software Maintenance And Repair Services - Software Maintenance Of The Flood Risk Management Information System (Frism). The Subject Of This Order Is: Software Support Of The Flood Risk Management Information System (Frism). The Goal That Should Be Achieved As A Result Of The Performance Of The Activities Of The Order Is To Ensure Continuity In The Work Of Isurn In A Technical Aspect. During The Period Of Validity Of The Contract, The Following Activities Should Be Carried Out: Activity 1 - Ensuring The Operability Of Isurn By: -Performing Preventive Maintenance Of The System Every Two Months, Including Checking And Testing For Errors In The Operation Of The System, Optimizing The Database, Review Of System Operability And System Software Status; -Removal Of Program Errors In The Operation Of The Information System And Correction Of Established Problems Preventing The Full Operation Of The System; - Provision Of Technical Assistance And Assistance In Order To Maintain The Constant Operability Of The System, Including In Cases Of Hardware And Software Settings; -Providing Assistance In The Administration Of The Database, In The Archiving And/Or Restoration Of The Database; -Providing The Possibility To Use The System In A Technically Equipped Base Of The Contractor In The Event That Damage Cannot Be Repaired Within The Stipulated Time. Activity 2 - Ensuring Input And Updating Of Data And Information On The Porn, Threat Maps And Flood Risk Maps And Porn; Maintenance Activities Concern Only The Initial Scope Of The Information System And Do Not Include Expansion/Upgrading Of The System. The Corrections Are Carried Out In Accordance With The Requirements Of The Employees Working With The System Summarized By The Contracting Authority. For This Purpose, The Contractor Should: - Create And Maintain A Working Environment For The Duration Of The Maintenance; - Receiving And Processing Support Requests; - Analysis And Investigation Of Problems In The Work Environment Of The Contractor; - Analysis And Research Of The Problems In The Environment Of The Ministry Of Education And Culture; - Eliminating Problems In The Contractors Environment Within The Agreed Terms; - Escalate Issues Related To The Underlying Gis Software To Esri Inc.; - Testing And Verification Of The Changes Made To The System; - Release Of Planned New Versions Of The System; - Preparation And Delivery Of Installations; - Quarterly Reviews Of Logs Of The Applied Arcgis Servers Of The System; - Quarterly Log Reviews Of The Systems Application Web Servers.