Tenders Are Invited For Dedicated-Business Telephone Network Services – Securing The Number 116117

Dedicated-Business Telephone Network Services – Securing The Number 116117. In Accordance With The Federal Network Agencys Requirement That The Number 116117 Can Be Reached From All Telecommunications Networks In Germany, 116117 Was Set Up In All Networks - Fixed, Mobile, Voip. The Core Functions To Be Provided In The Application Service (As) Or Contact Center According To The Ngn Architecture Are (Overview): - Dtmf Voice-Controlled Menu With Key Operation/Voice Dialog, - Localization Of The Caller Based On The Area Code (Landline) And/Or Postal Code In The Landline, - Allocation Of Locations And On-Call Service Districts Based On The Allocation Tables Provided, - Call Forwarding To Phone Numbers In The Approximately 1000 Number Ranges, Some Of Which Change Daily, - Call Forwarding To Various Regional Call Centers Of The On-Call Service Providers And Call Forwarding To An External Call Center (To Clarify The Patients Location) , - Development Of Address Localization Via Database/Georeferencing For Call Allocation By An External Call Center And/Or Through Kv Service Points, - Realization Of Mobile Phone Location Information In Accordance With Data Protection Regulations; Continuation Of The Implemented Procedure For Mobile Phone Location Based On Ags8 (Ags Suffix) Or A Better Procedure In Accordance With The Data Protection Framework. In Addition, The Willingness To Support Negotiations With The Mobile Phone Providers To Realize An Assignment Of The A-Subscribers To Geo-Coordinates, Mapping To Ags, Area Code Or Emergency Call Code And Transmission Of The Information As A Suffix Or Via Alternative Means As Well As Evaluation Of The Information. - Provision Of Web-Based On-Call Service Administration To Ensure That Assignment Tables Are Updated At All Times And To Provide The Kvs Responsible For The On-Call Service Organization With An Efficient Interface. Optional: - Setting Up A Contact Center (Cc) Solution For Downstream Organizational Units (For Approx. 17 Decentralized Call Centers, Each With - From 4 To 150 Agents Logged In At The Same Time, Which Are Not Mapped Via Lot 2), - Setting Up A Multi-Client Capable “Routing Managers” For Downstream Organizational Units For Flexible Call Distribution, - Setting Up A Permanent Data Connection For Downstream Organizational Units For Telephony And Data Transmission