Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Offer Of Acquisition Of Container Management System As A Service

It Services: Consulting, Software Development, Internet And Support – Offer Of Acquisition Of Container Management System As A Service. Odense Renovation A/S Handles The Administration And Execution Of The Waste Collection For Households In Odense Municipality, Both Directly At The Households And Through The Operation Of The Recycling Stations. While Odense Renovation Carries Out The Vast Majority Of The Tasks, Parts Of The Waste Collection And Container Transport Are Handled By External Hauliers. To Support This Work, Odense Renovation Needs A Container Management System That Covers The Entire Spectrum From The Citizens/Customers Agreement/Order For Collection To The Renovation Employees Performance Of The Service, As Well As Collecting Appropriate Documentation For Services Performed Or Reasons Why Services Have Not Been Performed. This Also Includes Driving Waste Containers From The Recycling Stations To Reception Facilities, Where Odense Renovation Itself Is Both Customer And Supplier. The Offer Includes The Acquisition Of A Container Management System As A Service. The System Must Support Customer Administration, Operations Administration, And Controlling For Different Employee Groups Within The Administration, As Well As The Daily Operation And Event Registration For The Waste Disposal Workers. In Addition, The System Must Offer Support To External Renovators Within Operational Management And Day-To-Day Operations On An Equal Footing With The Support Odense Renovation Has In The System. Overall, The System Must Be Able To Support Around 100 Users, Consisting Of 60 Tablet Users And 40 Users In The Administrative Department. The System Must Handle 300,000 Waste Containers Divided Into Buckets, Mini-Containers, Buried Containers, Tilting, Large And Compactor Containers. The System Must Support Route Sizes That Typically Include 20 Container Transports For Haulers And 700 Empties For Waste Disposal Vehicles, But Which Can Contain Between 1500-2000 Orders In Exceptional Cases. Typically 2-6 Vehicles Will Be Assigned To A Route. The System Must Be Able To Manage Over 2.5 Million Emptyings Annually. Odense Renovation Sends Out Approximately 100,000 Text Messages And Around 10,000 E-Mails Every Month. The System Must Be Able To Manage Notifications Via Sms And E-Mail, Including Information About Who Is Registered For These Services And Which Fraction (Waste Type) The Registration Relates To. The System Must Use The Authoritative Address Data That Odense Renovation Exhibits (Based On Data From The Public Information Server (Ois)) For Legal Access And Order Addresses. The System Must Also Support Self-Service For Odense Renovations Customers. The Self-Service Must Be Customizable To Reflect Odense Renovations Identity, Which Includes The User Interface, Navigation Texts And Functionality. In Addition, The System Must Allow Customers To Create And Log In To The Self-Service Solution By Either Using My.Id Or An E-Mail Address As Their User Id. The Supplier Is Also Responsible For Providing Training For Both Administrative Employees, Operational Staff, Which Includes Cleaning Workers And Drivers, Super Users/Administrators As Well As Drivers And Route Planners