Tenders Are Invited For Development Of Service Level Agreements – Provision Of Agreed Level Services (Sla) In E-Efka Systems.

Development Of Service Level Agreements – Provision Of Agreed Level Services (Sla) In E-Efka Systems.. The Object Of The Agreement Is The Provision Of Service Level Agreements (Sla) For The Following Services: (A) Production Operation Support, Of Ops-Efka Tenants For 1. All The Equipment (Central Computing Infrastructure, Peripheral Equipment And Other Equipment) 2. The System Software Administration 3. The Applications And Interfaces Software (Application Administration) 4. The E-Efka Website And The Electronic Services Provided To Citizens, Businesses And Organizations Via The Internet 5. The Network Equipment That It Is Located In The Data Center Of E-Efka (87 Papadiamantopoulou, Athens And 12 Patision, Athens) And In The Data Center Of Gipsdd [G-Cloud & Hg-Cloud (E.G. Azure)], Except For Those Supported By The Efkanet Project Contracts & Coordination (B) Project Management - Quality Assurance (C) Security In E-Efka Systems And Security Officer (D) Software Maintenance Of Ops-Efka Employees Applications And Electronic Services (E) On-Demand Consulting/ Support Services Of Information Systems That Are Not In Support Of Production Operation (F) Training-Transfer Of Know-How To The Executives Of The General Directorate Of Information Technology And Communications In A Simulation Environment And In An Environment Of Production Operation (On-The-Job Training) (Z) Transfer Of Know-How To A New Contractor (H) On -Demand Services For Configuration And Inclusion In The Domain Of New Computers And Servers. (I) Production Support, Of The Main Pensions Control Tower • System Software Administration • Application Administration Software (J) Production Support, Of The Subsidiary Pensions Control Tower • System Software Administration) • The Software Of Applications And Interfaces (Ε) (K) Support Of Production Operation, Of The Digital Communication Room • The Software Of The System (System Software Administration) • The Software Of Applications And Interfaces (Εβ) (L) Maintenance Of Software Of Tower Applications Control Of Main Pensions, The Control Tower Of Auxiliary Pensions And The Digital Communication Room (M) Support For The Production Operation Of The Software Applications - Electronic Services, Regarding Extrasystem Process Automation.