Tenders Are Invited For Systems Support Services – Source System Application Support

Systems Support Services – Source System Application Support. 1.2 Technical Conditions 1.2.1 Maintenance Of The Developer Environment It Is The Task Of At To Maintain Its Own Developer Test Environment At Its Own Site, Built From Elements With The Same Platform And Version As The Ak Runtime Environment, In Order To Test The Reported Problems, Correct Errors And Test The Error Corrections. 1.2.2 Error Reporting/Ticketing Interface Ats Task Is To Provide An Error Reporting/Ticketing Interface 365 Days A Year Through A 24/7 Access Interface. 1.3 Flat-Rate Services Based On Aks Preliminary Estimate, At Provides 230 (Total 920) Days Of Flat-Rate Service To Ak During The Period Of Services Defined Above. 1.3.1 Provision Of On-Site Support During The Support Period, At Provides A Dedicated Consultant For All Supported Subsystems And Modules, Who Knows The Operating Processes Of Ak, The Parameterizations Of The Standard Modules, And The Unique Developments. 1.3.2 Correcting Reported Errors At Is Responsible For Correcting Errors Reported Through The Error Reporting/Ticketing Interface Within A Deadline Depending On The Error Category. 1.3.3 Education If The User Interface Or Function Changes Significantly During The System Error Correction, At Will Provide Education For The Users Affected By The Error Correction. 1.3.4 Legislation And Software Monitoring Service In The Framework Of The System Monitoring And Legislation Monitoring Service, At Must Ensure Software And Legislation Monitoring, Including The Updating Of Documentation. 1.3.5 Testing / Installation Of Updates Ats Task Is To Analyze The Effect On The System Of The Updates Appearing For The Operating System Elements And Basic System Elements (Java, Database Manager, Application Server, Etc.), Security And Operation Support Repair Kits Required For The Use Of The System. 1.3.6 Keeping Documentation Up-To-Date In Order To Eliminate Error Corrections And Inaccuracies Detected Beyond The Warranty Period, Ak Expects The Documentation Related To The System To Be Continuously Up-To-Date Within The Framework Of The Flat-Rate Service:  System Plans  Testing Plans  Installation Instructions  Operation Manuals  User Manual 1.4 Worksheet Accounting Services At A During The Term Of The Contract, 200 (50 Per Year) Hours Of Worksheet Billing Service Will Be Provided To Ak In Accordance With This Point, The Fee For Which Will Be Paid As Part Of A Monthly Billing In Addition To The Monthly Flat Fee Specified In The Contract, Depending On The Use. 1.5 Development/Parameterization Tasks Required By Ak During The Duration Of The Contract, At Provides 2080 Working Hours (260 Development Days) Of Development/Parameterization Services That Can Be Freely Called Upon By Ak, As Defined In This Point. Ak Submits Its Request For The Performance Of Tasks According To This Point And The Relevant Specification Of Requirements To At. Based On The Received Information, Within 15 (Fifteen) Days From The Date Of Its Delivery, At Is Obliged To Provide An Offer, Which Includes The Necessary