Tenders Are Invited For Maintenance Of Information Technology Software – The Purpose Of This Procedure Is To Contract The Necessary Technical Support And Maintenance Service Of The Firmadoc File Manager, As Well As The Application Ecosystem Necessary For Its Correct Functioning, In Order To Guarantee Correct Operation Of The Municipal Services That It Affects.

Maintenance Of Information Technology Software – The Purpose Of This Procedure Is To Contract The Necessary Technical Support And Maintenance Service Of The Firmadoc File Manager, As Well As The Application Ecosystem Necessary For Its Correct Functioning, In Order To Guarantee Correct Operation Of The Municipal Services That It Affects.. The Service Level Must Be Premium. Service Level Agreements (Slas) Must Be Activated. It Will Include Support For Patronato Monte Del Pilar. The Services, Applications And Computer Licenses Included In This Document Are The Following: • Bl. Electronic Office, • Corporate Firmadoc And Firmadoc Integration Layer, • Access Res And Access Res Integration Layer, • Access Pmh. The Scope Of The Contract Will Include All Actions That Guarantee That The Applications Are Kept Up To Date, From The Functional, Technological And Legislative Points Of View And Will Include: • Preventive Maintenance • Consultations • Corrective Maintenance • Adaptive And Legal Maintenance • Evolutionary Maintenance • Reports And Security • Training