Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – Itsm Framework Agreement For Sachsenenergie Ag

It Services: Consulting, Software Development, Internet And Support – Itsm Framework Agreement For Sachsenenergie Ag. We Expect The Following Overarching Tasks From The Provider: • Organization Of Regular Coordination Appointments With Sachsenenergie Contacts On Current Tasks • Timely Preliminary Discussion Of Required Support Services From Sachsenenergie And Other Existing Service Providers • Support In Assessing Incoming Demands And Carrying Out An Initial Cost Calculation • Organization Of Transparent Reporting The Current Range Of Tasks And Service Billing - An Appropriate Format Must Be Proposed Or Agreed Upon • Early Identification Of (Potential) Delays (Including Sufficient Escalation To The Itsm Program Management • Support Services During Ongoing Operations Within The Scope Of Error Analysis And Correction As Well As Minor Adjustments And Updates The Specific Services Result From The Enclosed Draft Contract And Its Appendices. In Particular, These Are The Appendices On The Scope Of Services And The Service Objects.