GTR 81848051
Tenders Are Invited For Application Service Providers – Customer Service Contact System
ICB — International Competitive Bid
Closed
Western Europe
Tender Information
GTR Reference
81848051
Tendering Authority
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Tender No
369113-2024
Financer Name
Self-Funded
Work Title
Tenders Are Invited For Application Service Providers – Customer Service Contact System
Bid Type
ICB — International Competitive Bid
Country
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Geographical Region
Western Europe
Political Region
European Union
Last Date of Bid Submission
22-07-2024
Closed
Work Detail
Application Service Providers – Customer Service Contact System. The Aim Of The Procurement Is To Find A Customer Service System That Considers Veikkaus’ Future Needs And Offers A Clear Opportunity To Raise The Level Of Customer Service Operational Activities, Its Management And Quality Control. The System Is Easy And Intuitive To Use And Enables Agents To See All Information That Is Relevant. Part Of The Procurement Is Also An Implementation Project. The Implementation Project Ends With The Contact Center System Ready For Service With Integrations At Minimum To Our Three Main Customer Databases, Reporting Dataflows Running And Staff Trained. The Goal For The Implementation Project To Start Is During Q3/2024 And To Have A World Class Customer Contact Center System Up And Running In H2/2025.
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Tender Value
Ref. Document
Tender Documents
Global Tender Document
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