Bids Are Invited For Salesforce Maintenance And Support

Salesforce Maintenance And Support . The Lrcs Aim Is To Acquire Services Of One Msp To Provide Maintenance And Support (M&S) Of All The Solutions And Entire Salesforce Technology Stack. Activities Will Include: • Incident Management And Resolution • Resolving Bug Fixes • Ongoing System Monitoring, Reporting And Performance Optimization • Platform & Technology Upgrades • Patch Management Aligned With Go-It Standards For The Entire Managed Technology Stack • Documentation Updates • Testing Support For Planned Enhancements And Upgrades To Managed And Non-Managed Integrated Applications/Services As A Part Of Continuous Improvement, The Msp Will Play An Advisory Role. The Msp Will Play Key Role In Undertaking Regular Enhancements To The Solutions In Production. This Rfi Is Not To Be Constructed As A Solicitation For Tenders Or Proposals. No Contract Or Other Form Of Commitment Will Be Entered Into With Any Respondent Based On Responses To The Rfi. This Rfi Shall Not Constitute An Authorization By The Government Of Ontario To Respondents To Undertake Any Work That Would Result In Any Obligation, Cost Or Liability To The Government Of Ontario. Responding To This Rfi Is Not A Pre-Requisite To Receiving Or Being Eligible To Bid On Any Procurement Document That May Be Issued.