Tenders Are Invited For It Services: Consulting, Software Development, Internet And Support – It Usage And Support Services

It Services: Consulting, Software Development, Internet And Support – It Usage And Support Services. The Subject Of The Acquisition Is The It Operation And Support Services Of The Service Assurance Center (Hvk) And Basic Information Technology Services, Including (But Not Limited To): • Service Management • User Support Services • Procurement, Maintenance And Lifecycle Services Of Terminal Equipment • Telecommunications Services Including Information Security Services • Application Management Services Including Information Security Services • Server Room Services, Operation And Capacity Services Incl. Information Security Services • Introduction Of Services • Supplementary Expert Services It Operation And Support Services And Basic Information Technology Services Are To Be Procured From One Supplier Selected On The Basis Of This Tender, In Which Case The Compatibility Of The Services Is Guaranteed And The Service Reliability Center Will Have Centralized Service Management For All It Operation Services And Basic Information Technology Services, So-Called . One-Stop Shop Principle. In Addition To The Mentioned Service Areas, The Suppliers Itsm System Is Expected To Play An Important Role In The Production Of The Service. It Should Be Noted That Hvk, As The Customer Of The Service, Is Considering Acquiring And Implementing Its Own Itsm System, In Which Case, If Necessary, A 2-Way Integration Will Be Built Between The Itsm Systems Of The Supplier And The Customer In The Necessary Parts. In Addition, During The Contract Period, The Customer Can Acquire From The Supplier Various Complementary Expert Services That Support The Service (E.G. Information Security Expert Services, Server And Network Environment Architect Services, Local Support Expert Services, Etc.) The Procured Continuous Services Play A Critical Role In Terms Of Hvks Technical Environment And Operations. Some Of The Services Must Be Able To Be Delivered Around The Clock If Necessary.