GTR 79447878
Request for information For Request For Information - Unified Communications - Contact Centre & Telephony
NCB — National Competitive Bid
Closed
Australia and New Zealand
Tender Information
GTR Reference
79447878
Tendering Authority
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Tender No
TC684/23
Financer Name
Self-Funded
Work Title
Request for information For Request For Information - Unified Communications - Contact Centre & Telephony
Bid Type
NCB — National Competitive Bid
Country
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Geographical Region
Australia and New Zealand
Political Region
Asia Pacific Economic Cooperation APEC,APAC Asia Pacific
Last Date of Bid Submission
06-05-2024
Closed
Work Detail
Request for Information (Market research) (RFI) for Request for Information - Unified Communications - Contact Centre & Telephony Open Date: Thursday, 18 April 2024 6:00 AM (Pacific/Auckland UTC+12:00) Close Date: Monday, 6 May 2024 2:00 PM (Pacific/Auckland UTC+12:00) Tender Type: Request for Information (Market research) (RFI) Tender Coverage: Sole Agency Regions: Bay of Plenty Required Pre-qualifications: None Overview: Tauranga City Council invites a response to the Request For Information Unified Communications Contact Centre & Telephony. Customer services expectations are increasingly changing for organisations world-wide, and Tauranga City Council (TCC) is no exception. To meet our core outcomes, we provide a multitude of services to ratepayers, residents and businesses that rely on telephony and communication information systems. We are looking to understand the capabilities of available Unified Communication solutions that could be implemented to address the immediate telephony needs of our contact centre and wider TCC organization, while also providing a platform for future growth and an improved customer experience to our community. This is a unique opportunity for you to assist us in understanding Unified Communications offerings in the market that would meet the needs of our front-line contact centre and wider TCC staff and future customer needs. Tender Link : https://www.gets.govt.nz/TCC/ExternalTenderDetails.htm?id=29239899
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Tender Value
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