Expression of Interest For Grievance Redress Mechanism Manual And Online Platform Developer

Expression of Interest are invited for Grievance Redress Mechanism Manual and Online Platform Developer Consulting Services: For the Grievance Redress Mechanism Manual and Online Platform Developer The objective of this assignment is to 1. Develop a Grievance Redress Mechanism manual that will be used to train and raise awareness on the channels to submit complaints, redress process, and feedback mechanism; and provide detailed step by step procedures for lodging a complaint and the actions leading to resolution 2. Develop a multi-level user online platform that will process and sort all complaints fore redressal based on the type and nature to ensure immediate response and fairness in the resolution process. 3. Complaint received online will be followed by an automatic response to the complainant about the process involved in looking into the complaint; and will also respond automatically to the complainant when resolved. 4. Include features for confidential reporting of Sexual Exploitation and Abuse (SEA)/ Sexual Harassment (SH) complaints and referrals to available GBV service providers. The Client shall provide the following for use by the Consultant. Project Appraisal Document Project Implementation Manual Existing Project Grievance Redress Mechanism Environment and social Framework Stakeholder Engagement Plan Tender Link : http://www.bsl.gov.sl/