Call Center Provision Of Call Center Services (Inbound Calls). The Contractor Provides Call Center Services (Inbound Calls) For The Client. The Service Providers Task Is To Provide General Information About Ikk S dwest And, With Regard To Specific Information Regarding Individual Cases, To Coordinate Callbacks Via A Secure Email Process. Specific Information On Individual Cases May Not Be Provided. The Following Basic Times Must Be Ensured By The Contractor: - Monday To Thursday From 6:00 P.M. To 7:30 A.M. The Following Day, - Friday From 5:00 P.M. To Monday At 7:30 A.M. - On Nationwide Public Holidays From 12:00 A.M. To Midnight. In Addition, Call Center Services Can Be Provided Flexibly For Up To 300 Hours Per Calendar Year Between Midnight And Midnight. In Addition, The Following Peak Times (Only Overflow Calls) Must Be Ensured: - Monday To Thursday From 11 A.M. To 6 P.M. - Friday From 11 A.M. To 5 P.M
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