Tenders Are Invited For Telephone-Answering Services Service Consisting Of Carrying Out Telephone And Web Information Work On Tax And Municipal Collection Matters During The 2024/2025 Financial Year.
Tenders Are Invited For Telephone-Answering Services Service Consisting Of Carrying Out Telephone And Web Information Work On Tax And Municipal Collection Matters During The 2024/2025 Financial Year.
Telephone-Answering Services Service Consisting Of Carrying Out Telephone And Web Information Work On Tax And Municipal Collection Matters During The 2024/2025 Financial Year.. The Tax Agency Of Seville, By Virtue Of Its Powers In Matters Of Taxpayer Service, Designed And Put Into Operation In 2007 A Pilot Experience On A Telephone Service For General Information On Tax And Collection Matters To Answer Calls From General Information In Relation To The Functions Of That Municipal Autonomous Body, As Well As Other Topics Related To Tax Management, Collection And Sanctions. The Experience Acquired Made It Possible To Know The Volumes Of Attention Demanded And To Advance In The Needs And Requirements Of The Project, Thus Making It Possible To Undertake The Contracting Of A Tax Information Service Since That Year. Subsequently, In 2014, The Integration Was Carried Out With The Infrastructure Of The Municipal Information Telephone Number 010, Through Specific Access In The First Locution. Likewise, A System For Direct Resolution Of Queries And Information Requests Via Web And Email Was Launched. The Incorporation In Recent Years Of New Citizen Service Systems, Such As The Appointment System, Or The Resolution Of Administrative Procedures Online, Has Resulted In An Expansion Of The Service That Is The Subject Of The Contract. As A Result Of The Above, And Taking Into Consideration The Positive Evaluation That These Services Have Obtained Among Citizens Since The Date They Were Put Into Operation, It Has Been Considered Appropriate To Proceed With Their Contracting During The 2024/2025 Financial Year.
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