Call Center 24/7 Call And Customer Contact Processing Market. Lopac Sa ne Et Loire Wants An Outsourced Telephone Call Center 24 Hours A Day, 7 Days A Week So That Our Customers/Prospects Can Be Listened To, Supported And Have Rapid Responses. The Outsourcing Of Jour Customer Call Taking Was Launched On March 29, 2016 As Part Of The Marco Polo Project, Which Aimed To Improve And Strengthen Customer Relationship Management (Dedicated Crm Tool, New Website, Etc.). The Telephone Channel Is Still And Mainly Used By Our Customers/Prospects. The Call Center Must Give A Good Image Of Opac Sa ne Et Loire And Provide Immediate Responses Or Invite Our Customers To Wait. The Call Center Aims To Contribute To Customer Satisfaction, Loyalty And Winning Through: - Managing Customer And Prospect Relationships Via Our Dedicated Telephone Number And Our Various Commercial Numbers And Their Processing. - Management Of Incoming Email Requests To Our Customer Email Address And Requests From Marketplaces. - Management Of Requests From The Opac S&L Website - Outgoing Call Campaigns Such As Outgoing Calls Collection
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