Tenders Are Invited For Recruitment Of A Firm Consultant For The Implementation Of A Complaints Management Application For The Connectivity And Transport Support Project

Tenders are invited for Recruitment of a Firm Consultant for the Implementation of a Complaints Management Application for the Connectivity and Transport Support Project (Agp-Pact) The Consultant will be responsible for: - the design and structuring of the database; - the development and programming of AGP-PACT modules in the French version. - configuration of application servers and the SMS and voice gateway of the toll-free number for sensitive complaints and general complaints; - the configuration of application servers and the SMS and voice gateway of the toll-free number for sensitive GBV/EAS/HS complaints; - programming the mobile application for recording and transmitting complaints via pre-recorded SMS and voice messages; - programming queries and reports following the analyzes to be carried out on the data; - hosting, deployment and putting the application online. The Consultant must provide an option for hosting the database on a local cloud certified to internationally recognized security standards; - activation of the Complaint management menu available on the CI website for access to the AGP-PACT portal according to access rights; - training of application administrators and managers. The Consultant will offer training modules adapted to the use of the application for different audiences; The start of services is planned from May 2024 for an estimated duration of one hundred (100) days, The complete terms of reference are available on the Infrastructure Cell website: www.celluleinfra.org , under the Call for tenders tab. [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.] Tender Link : http://celluleinfra.org/index.php/appel-d-offres/offres-en-cours