Expression of Interest For Design Of An Integrated Service Delivery Center (Isc) In Prishtina: Functional Design

Expression of Interest are invited for Design of an Integrated Service Delivery Center (ISC) in Prishtina: Functional Design. Publication Date: 2/8/2024 12:00 AM EST EOI Deadline: 2/22/2024 11:59 PM EST Description: The World Bank is inviting consulting firms to submit Expressions of Interest for the preparation of a detailed design of an Integrated Service Center (ISC) to be established in a government building in Prishtina. The primary goal of this ISC is to enhance public service delivery by bridging gaps between the government and the people, complementing the ongoing government effort on the launch of the eKosova platform. We are seeking a team of qualified experts with a demonstrated track record in performing the tasks described in the ToR. References and example of previous work are required and should be included in the proposal. Currently, the Government of Kosovo (GoK) and the World Bank team are preparing for the implementation of a new GovTech project called Strengthening Digital Governance for Service Delivery (P178162). This project aims to improve the quality of, and user access to selected public administrative services. It builds upon the World Banks recent advisory support to digital governance and service delivery, as well as the advancements in connectivity under the Kosovo Digital Economy (KODE) project. The design of the ISC is going to be conducted through two parallel assignments. In this functional design assignment, the Consultants are tasked with supporting the GoK to develop a functional design for the ISC in Prishtina. This includes reviewing global best practices, performing a comprehensive feasibility study, proposing the ISCs functional design, and drafting a project plan for the establishment of the ISC. The functional design will detail service delivery processes, staff roles, necessary technology and systems, and how services will flow within the ISC, ensuring operational efficiency, accessibility, and inclusivity. Tender Link : https://wbgeprocure-rfxnow.worldbank.org/rfxnow/public/advertisement/index.html