Tenders Are Invited For Medical Specialist Services – Tk Medical Center // Participation Competition

Medical Specialist Services – Tk Medical Center // Participation Competition. -Services Start On December 1St, 2024. The Contract Has A Minimum Term Of 24 Months And Ends By November 30, 2030 At The Latest. -Medical Advice Is Provided Directly By Doctors (One Level). -Access To The Advertised Services Should Be Given Priority Via The Tk-Doc App. This App Is Already The Central Entry Point For Insured People And Will Be Further Expanded For This Purpose Over The Next Few Years. The Operation And Technical Development Of The App Are Not Part Of This Procurement. There Are Contracts With Third Parties For This Purpose; The Contractor (Contractor) Is Therefore Obliged To Cooperate And Must Work Closely, Reliably And Effectively With Tks Contractual Partners. -Further Development Services: The Contractor Advises And Supports Tk In The Optimization And Further Development Of The Contractual Services, E.G. With Regard To The Integration Of New Technical Developments, The Alignment Of The Services To The Changing Needs Of Tk Insured Persons Or To Specific Target Groups. The Advice/Support Of The Contractor Can Also Relate To The Implementation Of Previously Unplanned (Partial) Services To Supplement Or Modify The Service For The Tk Insured Or The Close Linking Of The Contractors Services With Other Services Within The Tk Product Portfolio An Optimal Insured Trip. Topics For Further Development Include, For Example, Even Closer Links With The Symptom Checker Or The Electronic Patient File, The Further Development Of Remote Treatment, The Development Of New Innovative Care Models In The Area Of ​​Telemedicine/Telemonitoring Or Second Opinions. -Scope: 205,496 Telephone Calls For Medical Information Were Made In 2022 And 169,907 In 2023; Appointment Service Telephone Calls Were 166,482 In 2022 And 144,972 Calls In 2023. The Number Of Telephone Calls In The Medical Sector Is Tending To Decrease, But In The Appointment Service It Is Increasing. There Were 6,209 Cases Of Remote Treatment In 2022 And 5,769 In 2023. Tks Goal Is To Expand The Capacity For Remote Treatment To Around 15,000 Cases Per Year. All Further Information Can Be Found In The Participation Documents.