Tenders Are Invited For Provision Of A Complex Service For Ensuring Maintenance And Development Of It Infrastructure And Business Applications Of Sofia Heating Ead

The Subject Of This Public Procurement Is: Provision Of A Complex Service For Ensuring Maintenance And Development Of The It Infrastructure And Business Applications Of Toplofikatisia Sofia Ead. The Object Is Services Within The Meaning Of Art. 3, Para. 1, Item 3 Of The Civil Code. The Available Systems And The Number Of Employees Of The Contracting Authority Create Prerequisites For The Use Of External It Services /Outsourcing/ In The Following Main Aspects: - Presence Of Multiple Repetitive Tasks; - Presence Of Multiple Disparate Systems Requiring Expertise; - Need To Develop, Modernize And Improve The It Infrastructure And Business Applications. The Services For Carrying Out The Main Types Of Activities On The Subject Of The Order Are Related To: - Audit And Acceptance Of The Elements Of The It Infrastructure; - Audit And Acceptance Of The Implemented Integrated Sap System; - Audit Of The Existing Applications Toplo.Bg, My.Toplo.Bg, Toplo.Mobile, Software For Preparing Billing Data From The Thermal Districts, Reservation System And Activities For Generating And Sending Monthly Invoices; - System Administration; - Support Of An Implemented Integrated Sap System; - Support Of End Users, Employees Of The Contracting Authority; - Maintenance Of The Web Portal Toplo.Bg, Customer Portal My.Toplo.Bg And Mobile Application Toplo.Mobile; - Maintenance And Upgrading Of Software For The Preparation Of Billing Data From Thermal Districts; - Maintenance, Renewal And Upgrade Of The Reservation System; - Maintenance, Upgrading And Execution Of Activities For Generating And Sending Monthly Invoices; - Maintenance And Optimization Of The Existing System For Partial Heat Energy Distribution. The Contractor Is Obliged To Carry Out With His Own Means (Including Transport) The Maintenance Of The Information Systems Of The Contracting Authority, The Object Of The Order, And To Provide Methodical Assistance To Its Users. The Services Subject To The Order Are Performed Only By Technically Competent Persons (Technical Experts) Who Have Completed The Relevant Training Courses And Meet The Minimum Requirements For The Expert Team.