GTR 75249061
Tenders Are Invited For Outsourcing Customer Activities Delivery
ICB — International Competitive Bid
Closed
Western Europe
Tender Information
GTR Reference
75249061
Tendering Authority
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Tender No
30879-2024
Financer Name
Self-Funded
Work Title
Tenders Are Invited For Outsourcing Customer Activities Delivery
Bid Type
ICB — International Competitive Bid
Country
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Geographical Region
Western Europe
Political Region
European Union,G20
Last Date of Bid Submission
30-01-2024
Closed
Work Detail
Outsourcing Customer Activities Delivery. The Grdf Customer Relations Department Is Looking For A Call Center Type Service Provider To Carry Out Customer Activities, Process Appointment Booking And Modification Requests, Manage Back Office Activities, Etc. The Needs Of The Directorate Are As Follows: Management Of Requests/Calls And Monitoring Of Customer Complaints (Outgoing Calls/Back Office/Incoming Calls) Management Of Meter Data (Outgoing Calls/Incoming Calls And Appointment Making) Additional Activity On The Back Office / Front Office Scope
Key Value
Tender Value
11,240,000 - EUR
Tender Documents
Global Tender Document
665635a1-c2b2-4040-a5ab-591c9d03db36.html
Attachments
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- Tendering Authority
- Publication Document (Tender Document / Tender Notice)
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