Tenders Are Invited For System And Support Services - It Operation Support Of Emir

System And Support Services - It Operation Support Of Emir. The Task Of The Successful Tenderer Is To Serve 122 Users At The Nmhh Site At The Same Time Serving Up To 50 Main Users - For Emir, Doktár And The Altair Winprop Product Application Support And Maintenance Of Developed Applications, Live, Test And Dev Environments, Supporting Its Operation, Eliminating Errors, And Reporting Possible Failures Providing An On-Call System For Its Reception. Nature Of The Requested Service: 1. Flat-Rate Monthly Availability, Error Correction, Operation Support, Documentation Keeping Up To Date; 2. On-Site Support Based On Worksheet-Based Settlement (On-Site Operation Support, Hands-On Help For Users And System Administrators, Integration Negotiations, Ad Hoc Data Import, Import File Repair, Data Consolidation, Related Integration Testing Of Systems, Troubleshooting, Consulting Assistance In Solutions); 3. Application Parameterization / Modification Support; 4. Education. The Emir Professional System Its Technological Foundations Are The Postgresql Database Management Environment, The Spring Framework And It Is Determined By Your .Net Development Environment, So The System Is Error-Free For The Purpose Of Its Operation And Maintenance, As Well As For The Provision Of Public Fee Services, Both For The Provision Of On-Site Support Based On Worksheet-Based Accounting, And To Perform The Parameterization / Modification Support Tasks Of The Application Necessary, During The Fulfillment Of The Contract, In Postgresql Database Management Programming, Providing Professionals Skilled In Spring Framework Programming And .Net Programming. 1. Flat-Rate Services During The Entire 22-Month Contract Period: - Developers Environment Maintenance; - Error Reporting Service Available 24 Hours A Day, 365 Days A Year Through Surface; - Correction Of Reported Errors; - Monitoring System Status Monthly By Preparing A Written Report; - Testing / Installation Of Updates; - Education: If During System Error Correction, The User Interface Or Function Changes Significantly, User Education; - Improvement Of Documentation: System Related Documentation Continuous Up-To-Date Maintenance (Including Functional Specification, Realization Documentation (Final System Plan), Installation, Backup And Operating Instructions, User Guide; - Source Code Consistent Management; - Installation Kit, Developers Documentation, Source Code Transfer Once A Year And Every Major Version Change Provision Of A Complete Installation File. 2. Worksheet Accounting Services: The Contract Within The Framework Of The Contracting Authority, A Maximum Of 72 Days Per Year, During The Entire Period (22 Months) 132 Engineering Days (Number Of Support Days) Requires A Service With A Worksheet Settlement, The Fee Of Which Is A Monthly Settlement In Addition To The Monthly Standard Fee Depending On The Use Will Be Paid Under On-Site Resource Accounting On An Occasional Basis Minimum 2 Hours. It Is Available At Pre-Arranged Times As Requested By The Customer The Services Provided Primarily Cover The Tasks Listed Below. - Local Support: 2 Days Of On-Site User Support Per Month. - Computer Support: 1 Day Of Computer Support Per Month Cannot Be Provided Via The User Interface For Sorting, Data Cleaning, Database Operations. - Consultation, Participation In Integration Testing: 12 Consultation Days Per Year For System-Related Development Discussions, Training, And Integration Testing To Perform. - Support Provided Via Telephone And E-Mail: 2 Days Per Month At A Flat Rate, Via Telephone Or E-Mail Support Provided. 3. Parameterization Tasks Required By The Customer: The Contracting Authority During The Entire Period (22 Months), 60 Engineering Days Can Be Freely Called Up By The Contracting Authority Requires A Developer Frame Day. Developer Resource Usage Is Related To The System Can Be Called Up For Parameterization / Modification Or Educational Tasks. Details A In Public Procurement Documents.