Tenders Are Invited For System And Support Services - Bmc License Maintenance And Support For The Years 2024-2027

System And Support Services - Bmc License Maintenance And Support For The Years 2024-2027. The Logistics Department Of The Defense Forces Is Requesting Bids For The Support Of Bmcs License Maintenance As Well As Non-Maintenance Application / Expert Support. With The Defense Forces Is First Level Product Support. The Support Service Provider Provides Second Level Support To The Customer For Main Users And Also Acts As A Gateway To Bmcs Third-Level Support If Necessary. Second-Level Support Must Be Available On Weekdays During Office Hours (8-16) And Support Must Be Offered In Finnish. You Must Be Able To Make A Minimum Of Support Service Requests By Phone And Email. The Support Service Provider Must Be Official Approved By Bmc Support Service Provider And They Must Employ Bmc-Certified Experts. Support Service (Application, Installation And Expert Service) Can Also Be Ordered From The Defense Forces To Be Done On The Premises In Finland. The Offer Must Also Include A Price For What Can Be Purchased Separately For Application / Expert Support, Either Hourly Or Daily Pricing.