Tenders Are Invited For Software Programming And Consultancy Services - Offer Of Contract For The Provision Of Support, Maintenance And Development Of The Polices Sap System (Polpai Logistik)

Software Programming And Consultancy Services - Offer Of Contract For The Provision Of Support, Maintenance And Development Of The Polices Sap System (Polpai Logistik). This Tender Includes A Contract For The Supply Of Support, Maintenance And Development Of The Polices Sap System (Polpai Logistik). The Purpose Of The Contract Is Overall To Ensure That The Customer Has Access To Support And That Polpai Logistik Is Continuously Maintained And Further Developed To The Relevant Extent, Such That The Clients Business Processes And Needs Can Always Be Supported In An Efficient And Appropriate Way. It Is Special Important For The Client That The Suppliers Employees Who Contribute To The Contract Fulfillment, Has Insight Into Polpai Logistik And The Modules/Business Areas That The Platform Supports. Knowledge Must Be Maintained In The Suppliers Consulting Team Throughout The Contract Runningtime. The Polices Sap System With Integrations, Called Polpai, Consists Of An On-Premise Installation Of Sap Ecc 6.0, Where A Number Of Standard Modules Are Activated. Polpai Stands For The Police Personnel Administrative Information System. Polpai Consists Of Two Parts, 1) Logistics And 2) Hr. This Tender Polpai Logistik. The Customer Uses Sap Logistics Modules To Support Materiel Management (Weapons, Equipment, Catering, Etc.), Service Of Equipment (Weapons), Vehicle Handling (Service, Repairs, Fuel Accounting Etc.) And Handling Of Uniforms. The Logistics Business Area: The Customer Uses Mm/Im/Pm/Pam To Support Processes Within Logistics The Services Covered By The Contract Must Thus Be Delivered In Relation To The Following Modules/Business Areas: 1) Material Management (Mm/Im) 2) Weapons Management (Mm/Pm) 3) Vehicle Booking (Pam/Pm) 4) Uniweb Clothing Ordering (Mm) 5) Webdynpro 6) Sap Portal Ess/Mss (Etc.) In F.T. Said Applications 7) Sap Workflow 8) Sap Query/ Ad Hoc Query 9) Sap R/3 Standard Reports It Should Be Noted, That The Client Is Upgrading To Ehp 8.0. In Addition, Polpai Includes Logistics The User Interface Used Based On The Sap Portal Solution, Web Dynpro Forms, Reports And Infosets (Queries). Polpai Is Partly Operated By An External Supplier And Partly By The National Police Itself. Services Related To Basic Software (Operating System) And Other Basic Software Such As Databases Are Not Included In This Contract. Of The Contract Main Services For Polpai Logistik Are: 1) Support Services 2) Maintenance Services 3) Development Services/Configuration 4) Consulting Services Ad 1) Support Services Are Understood Among Other Things Handling Incidents As Well As Service Requests And Requests For Information. The Tasks Can Range From Assistance To Recording And Implementation Of Scripts, Assistance According To Updates Of The Platform (Ehp/Support Packages, Etc.), Assistance For Spau/Spd Lists According To Upgrades Etc. Re 2) By Maintenance Services Is Understood, Among Other Things, Change Management, Release Management, Deployment Etc., Including Ongoing Handling Of Software Updates As Well As Quality Assurance And Error Correction In Order To Identify, Prioritize And Eliminate Existing Errors, Increase Performance And Improve The Usability Of The Customers It Environment. Re 3) By Development Services Is Meant The Execution Of Major Development Tasks And Changes Defined In A Separate Project Agreement, E.G. As A Result Of Changes In Relevant Legislation As Well As New/Changed Business Procedures And/Or Business Practices Needs Of The Customer. Projects Usually Include The Implementation Of Already Developed Ones Standard Solutions, Additional Products Or Development Including Integrations And Configurations Of The Required Solution. Re 4) By Consulting Tasks, Consulting Tasks Are Understood As Advisory Character Linked To The Services In Section 1-3 And Termination Benefits. Consulting Assignments Can For Example Include Advice In Relation To Development Needs Or Effective Support Of The Clients Needs, As Well As Training, Preparation Of Training Material/Guidelines. The Client Expects The Services To Be Delivered By 10 Consultants, Who In Total Must Be Available To The Client For Approx. 1500 Hours Per Year, As The Need For This However May Vary Depending On The Specific Annual Need For The Services Covered By The Contract.