Tenders Are Invited For Software Support Services - Mobile Service Measurement System Support

Software Support Services - Mobile Service Measurement System Support. The Support Of The Mobile Service Measurement System In The Framework Of A Business Contract Is As Follows According To The Existing Measurement System And The Measurement System That Enables The Analysis Of The Measurement Data Result Evaluation System From Rohde & Schwarz Swissqual Ag Hardware And Software Elements Is Structured In Such A Way As To Be Able To Obtain Information About The Networks Of Mobile Service Providers Provide A Wide Range Of Parameters Under Typical Conditions Of Use, For Typical Applications. Mobile Service Adapted To The Requirements Of The Bidder Measuring System With Numerous Unique Transformations And Developments Over The Past Decade Formed, It Is Connected To Several Subsystems Of The Bidder. Bidder Indicates, That It Is The System Of The Mobile Service Meter Adapted To The Requirements Of The Bidder In The Past More Than A Decade, It Has Evolved With Many Unique Designs/Developments Who Is Connected To Many Sub-Systems Of The Bidder, The Bidders Measurement System And It-Publishing Systems With An Untraceable Number Of Threads, Forms Its Operative Condition Through Connection. In View Of The Former, The Existing Mobile Service It Is Practically Impossible To Replace A Measuring System, Or A System With Such A Depth Requires Analysis, Which The Bidder Does Not Have, Or To Reveal It Does Not Have The Necessary Competencies. Based On All This, The Bidder Does Not Allow It Replacement Of The Existing Mobile Service Measurement System, In This Public Procurement Procedure An Offer Can Only Be Made For The Support Of This System According To The Following. 1. Procurement Purpose: Continuous Reliable Operation Of The Mobile Service Measurement System Is Necessary In Order To Ensure That Mobile Service Providers Already Use The Conforms To Data Transmission Technologies Based On The Current Version Of 3Gpp Standards Tests Can Be Carried Out In All Cases Requiring The Competence Of The Bidder. The Purpose Of The Purchase Is To Continue The Hardware And Software Elements Of The Existing Measurement System Also Provide Valid Manufacturer Support For Repair And Replacement Of Hardware Components, Software In Terms Of Modifications, Bug Fixes, Updates For Devices That Which Are No Longer Included In The Warranty Product Support. 2. Product Support Requests: Rohde & Schwarz Swissqual Ag Measuring Systems Hardware In Use By The Client And Extending The Manufacturers Warranty Of Software Components Until December 31, 2024. Tenderer His Task In The Framework Of The Warranty Extension (Technical Support Beyond The Warranty) Is The Following Provision Of Services: 1. Web-Based Problem Identification The Web-Based Problem Identification System Of An Online Interface Bidders Questions, Problems And Change Needs For. You Can Check The Status Of Solving Problems At Any Time On The Interface, In Addition, Questions Related To The Problem Can Be Asked. The System Was Developed By Rohde & Schwarz Swissqual Ag Website (Https://Gloris.Rohde-Schwarz.Com) Can Be Accessed After Login Based On Username/Password. The Online Interface Is 0-24 Must Be Available During The Hour, And Must Also Be Able To Make The Announcement Can Be Categorized Based On Aspects Of The Severity Of The Problem. Its Online Assistance Should Be Prioritized Accordingly (Critical Error: Within 24 Hours, Serious Error: Within 48 Hours, Otherwise Within 72 Hours). 2. Help Desk Availability The Help Desk Is Related To The Operation Of The Already Existing And Acquired System Provide Immediate Assistance Via E-Mail Or Telephone Hotline. By Asking Questions Outside, It Should Be Possible To Solve Problems Remotely, Analyze Them, Debug And Hold Web Conferences Too. 3. Online Support Platform Service The Online Support Platform Provides Technical Product Information, Documentation, As Well As Related To Software Releases And Known Limitations Of The System Provide Information, And They Should Be Downloadable From This Web Interface The New Software Versions. 4. Hardware Repair Or Hardware Replacement Within The Framework Of The Agreement Repair Or Replacement Of Faulty System Components Must Be Ensured Within. The Origin Of The Error, Considering Its Severity And The Complexity Of The Repair, The Bidder May Decide That A Error Is Eliminated With A Completely New Hardware Product Or By Repairing The Faulty Module, The Repair While Providing A Replacement Device With The Same Functionality As The Defective Device. 5. Provision And Installation Of Patch Software Patches Patch Software Patches Are Software Modifications That Do Not Provide More Functionality, But Rather Bug Fixes And Contain Minor Improvements. These Editions Appear When Necessary. It Is The Responsibility Of The Bidder To Release The Corrective Software Within 5 Working Days After Publication Installation. 6. Provision And Installation Of New Software Versions Bidders Task A Installation Of The New Software Version Within 7 Working Days After Publication. Tenderer It Is Also Responsible For Checking Whether The New Software Version Is Compatible With The Measuring System With All Of Its Hardware Elements, If Not, Suggests The Hardware Elements To Be Replaced Regarding The Existing Measurement System, The Functionality Provided By The Given Hardware Element In Addition To Keeping. 7. Documentation Update The Applicant Should Have The Opportunity To Update The Current Documentation To Freely Download Product Documentation From The Online Support Platform. To The Bidder Must Cooperate In Ensuring The Availability Of All Product Documentation, Which Form The Elements Of The Measurement System. All Aspects Of The Equipment To Be Purchased They Must Match The Existing Rohde&Schwarz Swissqual Ag Mobile Service For The Hardware And Software Components Of The Measuring System. To The Winning Bidder At The Latest The Manufacturer Rohde & Schwarz-Swissqual Ag Must Have It At The Time Of Signing The Contract With A Statement That Proves The Support Beyond The Warranty Of The Mobile Service Metering System Your Right To Provide. The Manufacturers Declaration Is Attached To The Conclusion Of The Contract Requirement. More Detailed Expectations And The Draft Contract In The Kd.